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Service Technician
4 months ago
- Medical, Dental, and Vision.
- 401(k) Retirement and Savings Plan with matching contribution.
- Life, AD&D, Accident and Critical Illness Insurance.
- Short Term Disability.
- Vacation, Sick and Holiday pay.
- Health Saving Account and Flexible Spending Accounts.
- Pet Insurance.
- Employee Assistance Program.
- Opportunity for Short Term and Long-Term Incentives.
- Perform service work on car wash equipment and accessories including troubleshooting of electrical, and mechanical problems to ascertain the needed corrective action.
- Replace, repair, or adjust parts and systems as necessary.
- Inspect, calibrate, and check all chemicals.
- Advise customers of necessary service work and make recommendations to customers regarding replacement of worn or damaged parts, systems, etc.
- Inspect equipment to ensure proper function.
- Provide information and training to customer regarding proper operation and general maintenance of equipment.
- Develop and maintain good rapport with customers, constantly striving to provide Positively Outrageous Service and ensure customer satisfaction.
- Deliver parts or supplies to customers.
- Complete work orders, expense reports, and daily and weekly time logs.
- Maintain up-to-date knowledge of equipment changes or modification through various resources such as training seminars, maintenance manuals, and service bulletins, or engineering documents, as well as individual research and other correspondence.
- Maintain proper inventory of parts on service vehicle and in warehouse; reports level of field inventory as required.
- Comply with all service policies and procedures.
- Keep Service Manager informed of all significant problems, progress or difficulties.
- Other job related duties as assigned.
- Ability to lift items of light to heavy weight, up to 75 lbs.
- High school diploma or equivalent.
- Minimum of 3 years’ experience:
- As a field technician or related technician.
- Industrial Mechanical, Pneumatics, PLC experience.
- Electrical Experience - including 3 phase.
- Clean driving record with no more than three (3) moving violations within the past 5 years; no more than two (2) preventable, at-fault accidents within the past 5 years.
- Ability to travel assigned region on a daily basis; may include overnights as needed.
- Ability to work rotating on-call weekend schedule, as assigned.
- Ability to use basic math and writing skills.
- Capable of accurately reading and interpreting schematics and blueprints.
- Ability to comprehend and interpret equipment, operating, and maintenance manuals and instructions.
- Ability to successfully work independently or within a team.
- Forklift experience/certification desired but will train.
- Committed to customer satisfaction and ability to adapt/respond to different personalities.
- Ability to multi-task, prioritizes, and manages time effectively.
- Intermediate computer skills, and email communication.
- Excellent communication and organizational skills.