Patient Experience Specialist

4 months ago

Savannah, United States Chatham Oral Surgery, P.C. Full time
Job DescriptionJob Description

The Patient Experience Specialist will interact with our valuable patients by addressing inquiries and resolving complaints. You will be able to connect with a patient in a very short time frame, hear the patient and ensure they walk away from the phone call satisfied that they have the best information possible. The best person for the position would be able to carry on a conversation with our patients and also keep the phone call moving. Yes….it is an art. If you feel like you have the skills to accomplish this, then please apply We are looking for efficient, knowledgeable team members that truly care for the people they interact with, everyday.

The first thing you should know is that we believe in showing how valuable our team members are to this practice. Without our team, this office would not be here…each person is worthy of every benefit that is provided

Supervisory Responsibilities:

  • None

Duties/Responsibilities:

  • Interacts with patients via telephone, text, email, online chat, or in person to provide support and information on Chatham Oral Surgery’s services, Doctors, scheduling and billing.

  • Collects information and schedules new and existing patient appointments for oral surgery, consultations while answering questions about upcoming post-op visits.

  • Fields patient questions and complaints; when the issue is beyond the specialist’s current knowledge, forwards to the assigned specialist or other appropriate team members.

  • Ensures that appropriate actions are taken to resolve patients problems and concerns.

  • Maintains patient accounts and records of patient interactions with details of inquiries, complaints, or comments (via patient information systems)

  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent communication skills including active listening.

  • Service-oriented and able to resolve patient grievances.

  • Proficient computer skills with the ability to learn new software.

  • Strong relationship building skills.

  • Ability to take Multiple calls hourly.


Preferred but not required:

  • Bilingual (Spanish)

Education and Experience:

  • High school diploma or equivalent.

  • patient service experience required.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.

  • Must be able to lift up to 15 pounds at times.


The Good Stuff

BENEFITS:

  • Sam's Club Membership

  • Costco Wholesale Membership

  • Free Gym Membership

  • Paid Weekly

  • 401(k)

  • 401(k) matching

  • Profit Sharing

  • Employee discount

  • Health insurance

  • Health savings account

  • Life insurance

  • Paid time off

  • Retirement plan

  • Patient Registration Specialist

    3 weeks ago

    Savannah, Georgia, United States St. Joseph'sCandler Full time

    Position Overview The Patient Registration Specialist plays a crucial role in the seamless pre-registration process for scheduled elective patients. This involves accurately collecting and entering patient demographic and insurance information into the system, preparing a financial estimate of patient liabilities, clearly communicating this estimate to...

  • Patient Registration Specialist

    4 weeks ago

    Savannah, Georgia, United States St. Joseph'sCandler Full time

    Position Overview The Patient Registration Specialist plays a crucial role in the seamless pre-registration process for scheduled elective patients. This involves accurately collecting and entering patient demographic and insurance information into the system, preparing a financial estimate of patient liabilities, clearly communicating this estimate to...

  • Patient Registration Specialist

    4 weeks ago

    Savannah, Georgia, United States St. Joseph'sCandler Full time

    Position Overview The Patient Registration Specialist plays a crucial role in the precise and timely pre-registration of patients scheduled for elective procedures. This involves collecting and inputting patient demographic and insurance information into the system, preparing a financial estimate of patient liabilities, explaining this estimate to...

  • Patient Services Specialist

    3 weeks ago

    Savannah, United States Horizon Behavioral Health Full time

    Job Type Full-timeDescriptionThe Patient Services Specialist is responsible for the execution of the daily activities of the front office. The Patient Services Specialist will ensure compliance with HIPAA/OSHA standards. At all times, the position will display excellence in customer service and exhibit the values of integrity and compassion.Responsibilities...

  • Patient Registration Specialist

    4 weeks ago

    Savannah, Tennessee, United States Hardin Medical Center Full time

    FLSA Employment Status: Nonexempt/Hourly JOB SUMMARY The Patient Registration Specialist is responsible for registering patients and managing associated documentation. This role involves interviewing incoming patients or their representatives and accurately entering the necessary information into the patient registration computer system.Reporting Structure:...

  • Patient Registration Specialist

    3 weeks ago

    Savannah, Tennessee, United States Hardin Medical Center Full time

    FLSA Employment Status: Nonexempt/Hourly POSITION OVERVIEW The Patient Registration Specialist is responsible for efficiently registering patients and managing associated documentation. This role involves interviewing incoming patients or their representatives and accurately inputting necessary information into the patient registration system. Reporting...

  • Patient Registration Specialist

    4 weeks ago

    Savannah, Tennessee, United States Hardin Medical Center Full time

    FLSA Employment Status: Nonexempt/Hourly POSITION OVERVIEW The Patient Registration Specialist is responsible for efficiently registering patients and managing associated documentation. This role involves interviewing new patients or their representatives and accurately inputting necessary information into the patient registration system. Reporting...

  • Patient Services Specialist

    2 weeks ago

    Savannah, United States Horizon Behavioral Health Full time

    Job DescriptionJob DescriptionDescription:The Patient Services Specialist is responsible for the execution of the daily activities of the front office. The Patient Services Specialist will ensure compliance with HIPAA/OSHA standards. At all times, the position will display excellence in customer service and exhibit the values of integrity and...

  • Patient Registration Specialist

    3 weeks ago

    Savannah, Tennessee, United States Hardin Medical Center Full time

    FLSA Employment Status: Nonexempt/Hourly POSITION OVERVIEW The Patient Registration Specialist is responsible for managing the admission process for patients. This role involves gathering essential information from patients or their representatives and inputting it into the hospital's registration system. Reporting Structure: Reports directly to the...

  • Patient Services Specialist

    2 weeks ago

    Savannah, United States Horizon Behavioral Health Full time

    Job Type Full-time Description The Patient Services Specialist is responsible for the execution of the daily activities of the front office. The Patient Services Specialist will ensure compliance with HIPAA/OSHA standards. At all times, the position will display excellence in customer service and exhibit the values of integrity and compassion....

  • Patient Billing Operations Specialist

    2 days ago

    Savannah, Georgia, United States Dental Claim Support Full time

    Job Title: Patient Billing Product SpecialistAt Dental Claim Support, we are seeking a highly skilled Patient Billing Product Specialist to join our Special Services Business Unit. This role is responsible for overseeing the patient billing processes, ensuring operational excellence, and delivering high-quality results.Key Responsibilities:Manage daily...

  • Patient Collections Specialist

    2 months ago

    Savannah, United States Urological Associates of Savannah, PC. Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompetitive salaryDental insuranceHealth insurancePaid time offVision insurance Urological Associates of Savannah has an immediate full-time, benefited position opening for an experienced Patient Collections Specialist. Responsibilities include collecting patient payments, initiate, execute and...

  • Medical Assistant

    3 weeks ago

    Savannah, Georgia, United States Horizon Behavioral Health Full time

    Job OverviewWe are seeking a highly skilled and experienced Medical Assistant/Patient Services Specialist to join our team at Horizon Behavioral Health. The ideal candidate will have a minimum of 2 years of medical office experience and must be comfortable with direct patient care. As a Medical Assistant/Patient Services Specialist, you will play a crucial...

  • Customer Experience Specialist

    4 months ago

    Savannah, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Patient Registration Specialist

    4 weeks ago

    Savannah, Tennessee, United States Hardin Medical Center Full time

    FLSA Employment Status: Nonexempt/Hourly POSITION OVERVIEW The Patient Registration Specialist is responsible for registering patients and managing associated documentation. This role involves interviewing incoming patients or their representatives and accurately entering the necessary information into the patient registration system. Reporting Structure:...

  • Medical Assistant

    2 weeks ago

    Savannah, Georgia, United States SouthCoast Health Full time

    Job Summary:At SouthCoast Health, we are seeking a highly skilled and detail-oriented Medical Assistant - Patient Care Specialist to join our team. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support to our physicians and patients.Key Responsibilities:Assist physicians with patient care,...

  • Licensed Practical Nurse

    1 week ago

    Savannah, Georgia, United States Memorial Health - Children's Care Full time

    About the RoleWe are seeking a skilled Licensed Practical Nurse to join our team at Memorial Health - Children's Care. As a key member of our healthcare team, you will play a vital role in providing high-quality patient care and support.Key ResponsibilitiesManage the efficient flow of patients, including screening, preparation for exams, and instructing...

  • Patient Services Coordinator

    2 weeks ago

    Savannah, Georgia, United States Horizon Behavioral Health Full time

    Job SummaryHorizon Behavioral Health is seeking a highly skilled and detail-oriented Patient Services Specialist to join our team. As a Patient Services Specialist, you will be responsible for providing exceptional customer service to patients, ensuring a smooth and efficient experience in our front office.Key ResponsibilitiesRegistration and Scheduling:...

  • Patient Services Coordinator

    1 week ago

    Savannah, Georgia, United States Horizon Behavioral Health Full time

    {"title": "Patient Services Specialist", "description": "Job SummaryHorizon Behavioral Health is seeking a highly skilled Patient Services Specialist to join our team. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesRegister...

  • Patient Services Representative

    2 weeks ago

    Savannah, Georgia, United States Horizon Behavioral Health Full time

    Job Description**Job Summary:**We are seeking a highly skilled and detail-oriented Patient Services Specialist to join our team at Horizon Behavioral Health. As a Patient Services Specialist, you will play a critical role in ensuring the smooth operation of our front office, providing exceptional customer service to our patients, and maintaining the highest...