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Customer Service Specialist

4 months ago

Goose Creek, United States City of Goose Creek Full time
Job DescriptionJob Description

Customer Service Specialist - Part-Time

Hours of work are: Weekdays starting at 8:00am to 1:00pm. Work at a fun Recreation Center providing customer service to guests and enjoy a free recreation membership.

DEPARTMENT: Recreation Department

JOB SUMMARY: Position responsible for performing customer service duties in support of the Recreation Department.

  • Provides customer service to members and visitors to the Recreation Center.
  • Monitors members using the gym and/or involved in basketball or other activities to ensure safety and enforcement of rules and regulations.
  • Responsible also responsible for securing the building at the end of the day, if scheduled.
  • Processes registrations for memberships, sports, classes and programs.
  • Accepts payments and balances cash drawer daily.
  • Answers phone and provides information to customers.
  • Provides administrative support to department personnel.
  • Assists with special events and parties as needed.
  • CPR and First Aid Certification required within 90 days of hire.
  • Performs other duties as assigned.

KNOWLEDGE AND ABILITIES REQUIRED

  • Thorough knowledge of the Recreation Department procedures.
  • Ability to organize work and stay focused.
  • Ability to perform basic accounting and mathematic functions.
  • Ability to communicate effectively both orally and in writing.
  • Ability to use computers and various software programs, to include Word and Excel desired.
  • Ability to work under pressure in a fast-paced environment.
  • Ability to provide customer service to include problem solving and dispute resolution when necessary.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting and standing. The employee occasionally lifts light objects.

WORK ENVIRONMENT: The work is typically performed in the recreation facility.

MINIMUM QUALIFICATIONS

  • High school diploma or GED.
  • Six months related customer service experience required.
  • Experience in monitoring athletic activities preferred.
  • One year experience in an office setting, to include records management, customer service and utilizing computers preferred.

The City reserves the right to revise this position description at any time.



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