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Housing Specialist

4 months ago

Memphis, United States Quadel Consulting Corporation. Full time
Job DescriptionJob Description

Do you have experience with customer service, procedures, processes, worksheets and meeting deadlines? Do you like making a difference in the lives of others? If so, our Housing Specialist position may be a good fit for you

SUMMARY: The Housing Specialist performs various program activities that include processing applications for eligibility, verifying participant's status to ensure continued eligibility, preparing documents and verifying information in conformance with U.S. Department of Housing and Urban Development (HUD) regulations. If you are familiar with housing, transaction assignments may include: eligibility determination, leasing, annual re-certifications, interim changes, portability, moves, rent increases, rent reasonableness, hearing preparation and terminations.

DUTIES AND RESPONSIBILITIES:

  • Conducts assigned activities and transactions.
  • Completes assigned work timely and accurately.
  • Answers inquiries from participants, owners, applicants and the general public with the highest level of professionalism and excellence in customer service, as with all work assigned.
  • Conducts all activities to ensure nondiscrimination.
  • Maintains productivity information.
  • Determines eligibility for program participation.
  • Reviews applications, verifications and other documentation to ensure accuracy and completeness; ensures that required documentation is distributed to correct parties.
  • Establishes and maintains individual applicant/participant files and handles all personally identifiable information (PII) in strictest confidence.
  • Performs accurate and timely data entry to maintain updated computer files.
  • Coordinates activities with Supervisors, Managers, Inspectors, and other coworkers.

QUALIFICATIONS:

  • Required to obtain Housing Choice Voucher Specialist certification within one year of hire.
  • Two years of experience in an environment requiring extensive public contact and/or customer service, procedures and processes. Accounting, mortgage processing, and direct customer interfacing experience a plus.
  • Strong computer skills.

COMPETENCIES: 

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

  • Occasionally required to stand.
  • Occasionally required to walk.
  • Frequently required to sit.
  • Continually required to utilize hand and finger dexterity.
  • Continually required to talk or hear.
  • Continually utilize visual acuity to operate equipment, read
     technical information, and/or use a keyboard.
  • Occasionally/required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds.

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED

Quadel is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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