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Level 2 IT Support Specialist

4 months ago

Hauppauge, United States B&L PC SOLUTIONS INC Full time
Job DescriptionJob Description*Must have experience working with an MSP*


About Us:


B&L PC is a leading Managed Service Provider (MSP) specializing in providing comprehensive IT solutions to businesses of all sizes. With a diverse portfolio of clients across various industries, we are committed to delivering top-notch IT support and innovative technology solutions.

Job Overview:


We are seeking a highly skilled Level 2 IT Support Technician with experience in the MSP industry to join our dynamic team. The ideal candidate will play a critical role in providing technical expertise, troubleshooting complex issues, and ensuring the smooth operation of our clients' IT environments.

Key Responsibilities:


  • Provide advanced technical support to clients via phone, email, and remote assistance tools.
  • Diagnose and resolve complex hardware and software issues, including network connectivity, server, and workstation problems.
  • Perform proactive maintenance and monitoring of client systems to prevent potential issues.
  • Collaborate with Level 1 support technicians to escalate and manage tickets effectively.
  • Assist in the planning and execution of IT projects, including migrations, upgrades, and installations.
  • Document and maintain accurate records of client configurations, issues, and resolutions.
  • Conduct regular client meetings to discuss IT strategy, recommendations, and performance metrics.
  • Stay updated on industry trends, technologies, and best practices to provide innovative solutions.
Qualifications:


  • Minimum of 3 years of experience in IT support, with at least 3 years in an MSP environment.
  • Strong proficiency in Windows and macOS operating systems.
  • In-depth knowledge of networking protocols, configurations, and troubleshooting (TCP/IP, DNS, DHCP, VLANs, etc.).
  • Experience with virtualization platforms (VMware, Hyper-V) and cloud services (Azure, AWS, GCP).
  • Proficient in Microsoft Office 365 and associated applications.
  • Familiarity with remote monitoring and management (RMM) tools and professional services automation (PSA) platforms.
  • Certifications such as CompTIA A+, Network+, and Microsoft certifications are a plus.
Benefits:


  • Competitive salary and performance-based bonuses.
  • Health insurance provided.
  • Retirement savings plan with employer matching.
  • Professional development and certification reimbursement program.

Background Checks will be performed for this position