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Bilingual Customer Service Agent

4 months ago

Greensboro, United States Young Insurance Group Inc. Full time
Job DescriptionJob Description

Are you looking to start a career in the insurance industry? We want highly motivated and determined job seekers to APPLY TODAY. No matter your insurance service experience, we'll invest in your success. This position receives a bonus each month for activity & productivity. We provide our new Customer Service Representatives with ongoing training and support on their path to success so they can best serve our customers


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Retirement Plan


Responsibilities
  • Provide quality, red carpet service to new and current customers.
  • Cross-sell additional products with customers to save them money & promote retention.
  • Maintain email throughout the day; responding promptly to incoming emails.
  • Maintain records of service & quoting activity and referrals received for back office tracking.
  • Answer phones and assist customers or redirect to correct team member when necessary.
  • Notate systems with vital customer interaction information as needed.
  • Bilingual Agents: Provide sales or service assistance to Spanish speaking customers and clients as needed.

Requirements
  • NC Property & Casualty Licensed Preferred, if not licensed we provide licensing options.
  • Enthusiastic personality with a hunger to help customers and cross-sell policies.
  • Ability to urgently assist clients when the need arises.
  • Positive disposition with the ability to work in a team environment.
  • Competitive spirit and lead the pack mentality.
  • Self-starter, able to work independently once trained.
  • Grit & determination, able to push through hours of high volume.
  • Bilingual, fluent in both English and Spanish.