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Hospice Community Liaison
4 months ago
Touchstone Health, part of the Touchstone Communities family of healthcare companies, is seeking a connected Hospcie Community Liaison to join our marketing team. The ideal candidate will develop appropriate referrals through the selection, acquisition, retention and growth of business partnerships with referral sources in a variety of settings. Touchstone Health is locally owned and operated providing innovative, outcomes-based care and enabling successful home transitions. Touchstone is committed to our up- and downstream partners in the senior care continuum, helping them achieve their own success metrics, as well as finding new payment models that allow us to provide value-based care to all of our patients. If this opportunity aligns with your drive to provide quality, patient-centered care as well as your proven marketing experience, please submit your resume for our review.
Duties & Responsibilities:
- Promote utilization of our entire service line, including personal care, home healthcare and hospice services.
- Present and represent in the community with integrity, authenticity, perseverance, purpose, service and enthusiasm.
- Identify and help coordinate the need for education within the community. Assist in the development of in-services offered by our clinicians and leadership.
- Coordinate the referral process and appropriately follow-up through admission.
- Assist in the development of marketing plans designed to meet admission goals – and maintaining an attitude of flexibility and teachability to accomplish it.
- Learn and execute the company’s consultative selling strategy to build sustainable relationships with targeted referral sources.
- Participate in and empowered to provide strategic planning for assigned accounts.
- Take initiative to develop and maintain relationships with clinical staff to assure effective communication between the marketing and clinical teams.
- Committing to excellence and clarity in communication both internally and externally.
- Expand professional competence by increasing technical, industry and financial knowledge of our variety of care services.
- Analyze referral patterns and trends – adjusting responsively to new opportunities.
- Analyze strengths and weaknesses of area competition. Build relationships with area and out-of-area marketers to provide a “one-stop” experience to Case Managers and other care decision-makers.
- Meet or exceed established productivity goals.
- Promote growth and profitability of company through responsible use of marketing materials and other resources.
- Represent the organization's mission and vision to other groups, organizations and the general public in a professional manner.
- Conduct all interactions in an ethical manner in accordance with the Conditions of Participation, Code of Conduct, and other regulations.
- Report all allegations of patient abuse, and/or misappropriation of patient property.
- Actively participate in community activities to represent the Organization.
- Assist with other duties as assigned.
Requirements
Qualifications & Requirements:
- Two years of proven Hospice marketing experience preferred
- Proficiency in MS Office, Power Point, and MS Outlook
- Exceptional communication skills
- Ability to build rapport quickly and maintain lasting professional relationships
- Excellent time management and organizational skills
- Ability to develop and maintain rapport with patients and families.
- Demonstrated ability to work with an interdisciplinary team
Benefits
Benefits & Allowances:
- Positive work environment based on collaborative teamwork
- Continuing Education opportunities
- Excellent health benefits
- Competitive compensation
- 401(k)
