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Care Coordinator

4 months ago

Whittier, United States Loving Homecare Inc Full time
Job DescriptionJob DescriptionDescription:

Loving Homecare is building a team around its mission: to help caregivers and seniors thrive in worth and well-being.


As a Care Coordinator, you'll get to support seniors through medical, emotional, and cognitive challenges by ensuring they have staffing needs filled with the “right-fit” team members, building relationships and trust with client family members and Home Care Aides, and being the “glue” that keeps the Care Team moving forward.


WHAT YOU'LL GET TO DO:

  • Schedule caregivers with clients according to client schedule, care needs, and personality to meet or exceed client expectations
  • Receive inbound phone calls from caregivers and clients and to troubleshoot their needs
  • Be the face of the company’s mission and core values by participating in hiring, onboarding, and training new staff
  • Maintaining organized and “audit-ready” employee files
  • Build trust and personal relationships with seniors and their families (mostly over the phone, but also when making special check-in visits)
  • Build loyalty and trust with Home Care Aides and Care Management staff by communicating care delivery needs, concerns, and successes between both teams
  • Be a careful detective to look for gaps in the care plan instructions for caregivers, and the changing needs of clients
  • Participate in company operations and strategy leadership meetings, providing a voice to help shape the growth and improvement of the organization
  • An opportunity to grow into a career in care management.
Requirements:
  • Administrative Experience: confident and expedient with using various online scheduling, care management, and human resource applications, Microsoft Office Suite, Google Workspace
  • Comfort with working in a fast-paced environment
  • To deliver warm, engaging, and memorable over-the-phone experiences to employees and customers
  • Familiarity with senior care (either professionally, or even personally with loved ones and relatives)
  • Ability to participate in paid On-Call Rotation
  • An interest and compassionate heart for the elderly
  • Desire to work for a mission-oriented company
  • Pass California Livescan Background Check and TB Test Screening
  • Eligible to work in the US
  • (Bilingual Spanish Preferred, but not required)
  • We offer competitive compensation and benefits packages, including health insurance and paid time off. Join our team of dedicated healthcare professionals and make a difference in the lives of our patients.
  • If you meet the qualifications above and are interested in this position, please submit your resume along with a cover letter detailing your relevant experience. We look forward to reviewing your application.
  • Job Type: Full-time
  • Pay: $26.00 - $32.00 per hour
  • Expected hours: No less than 40 per week
  • Benefits:
  • Continuing education credits
  • Health insurance
  • Life insurance
  • Opportunities for advancement
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Tuition reimbursement
  • Schedule:
  • 8-hour shift
  • Day shift
  • On call
  • Work Location: In person