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Customer Service Representative

4 months ago

Brighton, United States EctoHR Full time
Job DescriptionJob Description

RMR Solutions, LLC is a leading producer and distributor of a wide variety of cleaning, disinfectant, and mold removal products for both residential and commercial customers. The team started with its legendary mold and mildew remover products and has blossomed that success to include kitchen degreasers, marine stain remover, tub and tile cleaner, and botanical disinfectant, to name a few.

RMR Solutions product line is available for purchase at many big box retail stores and has an extensive product list through Amazon as well.

The Customer Service Representative Position

The Customer Service Representative provides exceptional customer service by answering inquiries, offering solutions, and providing explanations to RMRs current and potential customers. The Customer Service Representative has the unique opportunity to provide a lasting first impression by ensuring full customer satisfaction, providing information about products or services, taking orders, and processing returns and refunds.

Preferred Experience, Skills & Abilities of the Customer Service Representative Position

  • At least 2 years of experience in a Customer Service setting
  • Strong business communication and presentation skills, both verbal and written
  • Organizational skills, multitasking, and a strong self-motivation as a must
  • Knowledge in shipping and warehousing is preferred, but not required

Compensation, Benefits & Structure of the Customer Service Representative Position

This position includes a competitive pay structure, based on skills and experience, and a comprehensive benefit and retirement package. The position is based in the Brighton, MI office, with a working schedule of M-Th 9:00am-5:30pm, Friday 9:00am-5:00pm.

The Recruitment Process for the Customer Service Representative Position

The recruitment process will include a combination of phone screens, web and/or in-person interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with RMR Solutions mission and core values.

RMR Solutions, LLC is an Equal Opportunity Employer