Current jobs related to Client Success Manager - Buffalo - Clarest Health

  • Client Success Manager

    3 weeks ago

    Buffalo, New York, United States Allergan Full time

    Company OverviewAllergan is dedicated to pioneering and delivering transformative medical solutions that tackle significant health challenges today while preparing for future medical needs. Our commitment extends across several vital therapeutic domains, including immunology, oncology, neuroscience, and eye care, along with our diverse offerings in the...

  • Client Success Specialist

    3 weeks ago

    Buffalo, New York, United States Dice Full time

    Overview:Dice is the premier career destination for technology professionals at every stage of their careers. Our client, V-Soft Consulting Group, Inc., is currently seeking a qualified individual for the role of Customer Success Manager.Location: Buffalo, New YorkKey Responsibilities:Design and execute customer training and educational initiatives to...

  • Client Success Specialist

    3 weeks ago

    Buffalo, New York, United States Epicor Inc Full time

    Client Success SpecialistThe Client Success Specialist plays a pivotal role in establishing and nurturing strategic account partnerships and relationship initiatives aimed at generating sales opportunities, particularly with our Kyklo solution. This role involves developing and overseeing alliances and opportunity pipelines while ensuring customer retention,...

  • Client Success Strategist

    3 weeks ago

    Buffalo, New York, United States Epicor Inc Full time

    Client Success StrategistThe Client Success Strategist plays a pivotal role in identifying and nurturing key account partnerships and relationship initiatives aimed at generating sales opportunities, particularly with our Kyklo product. This position is responsible for cultivating and managing alliances and opportunity pipelines while ensuring customer...

  • Senior Customer Success Manager for Enterprise Clients

    3 weeks ago

    Buffalo, New York, United States Canonical - Jobs Full time

    Position OverviewWe invite you to become a part of our team as a Senior Customer Success Manager focused on Enterprise Clients at a premier technology organization.Our firm is leading the charge in the global transition to open-source solutions, delivering cutting-edge services to a diverse clientele. We seek a committed Customer Success Manager to assist...

  • Enterprise Client Success Lead

    3 weeks ago

    Buffalo, New York, United States Canonical - Jobs Full time

    Position OverviewBecome a part of our dynamic team as a Senior Customer Success Manager focusing on enterprise clients at a premier technology organization.Our firm is leading the charge in the global transition to open-source solutions, delivering cutting-edge offerings to clients around the globe. We seek a committed Customer Success Manager to assist our...

  • Strategic Customer Success Manager

    3 weeks ago

    Buffalo, New York, United States Canonical - Jobs Full time

    Position OverviewBecome a part of our dynamic team as a Senior Customer Success Manager focusing on enterprise clients.At Canonical, we are pioneering the shift towards open-source technology, delivering cutting-edge solutions to our global clientele. We seek a committed Customer Success Manager to assist our clients in navigating our extensive product...

  • Nurse Unit Manager

    3 days ago

    Buffalo, New York, United States HealthEcareers - Client Full time

    HealthEcareers - Client is seeking a skilled Nurse Unit Manager to oversee the daily operations of our Buffalo, NY facility. As a key member of our team, you will be responsible for supervising a team of nurses, establishing and implementing policies and procedures, and ensuring the highest quality of care for our residents. Key responsibilities include: *...

  • Client Relationship Manager

    2 weeks ago

    Buffalo, New York, United States Citizens Full time

    About the RoleCitizens is seeking a skilled Private Client Relationship Manager to join our team. As a key member of our Private Client Group, you will be responsible for building and maintaining relationships with our affluent and high-net-worth clients.Key ResponsibilitiesClient Acquisition and Retention: Acquire new clients through leads and referrals,...

  • Client Relationship Manager

    2 weeks ago

    Buffalo, New York, United States Patriot Growth Insurance Services Full time

    About the RolePatriot Growth Insurance Services is seeking a highly skilled Client Relations Specialist to join our dynamic team. As a key member of our organization, you will be responsible for managing client relationships, ensuring satisfaction, and driving business growth through exceptional service delivery.Key ResponsibilitiesClient Relationship...

  • Customer Success Specialist

    2 weeks ago

    Buffalo, New York, United States ACV Auctions Full time

    About the Role:We are seeking a highly skilled and experienced Strategic Account Executive to join our team at ACV Auctions. As a key member of our sales team, you will be responsible for managing and growing our largest customer base, building strong relationships with our clients, and driving business growth through strategic account management.Key...

  • Manager of Client Relations

    2 weeks ago

    Buffalo, New York, United States Jewish Family Services of Western New York Full time

    About the RoleThe Manager of Customer Service is a key position within the Jewish Family Services of Western New York organization, responsible for overseeing the day-to-day operations of the customer service department. This role requires a strong emphasis on client care and satisfaction, ensuring that the community's needs are met in a professional and...

  • Client Care Management Specialist

    3 weeks ago

    Buffalo, New York, United States Jewish Family Services of Western New York Full time

    Job OverviewOur Purpose: Jewish Family Services of Western New York is dedicated to partnering with individuals and families from diverse backgrounds to support their journey through life's transitions and challenges.Our Vision: We aspire to ensure that every individual facing significant life challenges within our service area has access to compassionate...

  • Global Client Relations Manager

    3 weeks ago

    Buffalo, New York, United States QIMA Full time

    Position OverviewAs a key player at QIMA, the Global Program Manager will serve as the primary liaison for clients across North America utilizing our comprehensive lab testing solutions.Key ResponsibilitiesManage client relationships to ensure satisfaction and retention.Conduct engaging presentations and facilitate meetings to address client needs.Stay...

  • Client Engagement Specialist

    3 weeks ago

    Buffalo, New York, United States Charles Schwab Full time

    Position Type: RegularYour OpportunityAt Charles Schwab, you are empowered to make a significant impact on your career. Here, innovative thinking meets creative problem-solving, allowing us to challenge the status quo and transform the financial services industry together.As a Client Relationship Specialist (CRS), you will have the chance to bring your...

  • Customer Success Partner | KYKLO

    1 month ago

    Buffalo, United States Epicor Inc Full time

    Customer Success Partner The Customer Success Partner identifies and develops key account alliances and relationship programs designed to produce sales opportunities, specifically with our Kyklo product. Develops and manages alliance/partnerships and opportunity pipelines and ensures the retention, growth and customer satisfaction of customer accounts. What...

  • Principal Client Relationship Manager

    3 weeks ago

    Buffalo, New York, United States ACV Auctions Full time

    Key Responsibilities: Proactively and consistently enhance the customer journey by simplifying processes and improving experiences. Manage daily interactions with a significant customer base, serving as the primary point of contact to ensure a smooth operational flow. Gain a comprehensive understanding of the existing portfolio's business framework,...

  • Client Account Specialist

    3 weeks ago

    Buffalo, New York, United States American Coradius Full time

    Job OverviewPosition: Client Account Specialist - ONSITE, NO WEEKENDSThis is a full-time, in-office position with a focus on customer engagement.About American Coradius International LLC (ACI)Since 1989, ACI has been a reputable provider of comprehensive financial services, dedicated to enhancing the financial well-being of our clients. We are currently...

  • Client Relations Specialist

    3 weeks ago

    Buffalo, New York, United States CRST The Transportation Solution, Inc. Full time

    OverviewCRST The Transportation Solution, Inc. is committed to fulfilling promises and fostering success, enabling everyone to thrive.Our Home Solutions - Installs division specializes in the delivery and installation of products requiring skilled labor or licensed technicians. With a significant increase in demand for these services, we collaborate with...

  • Client Relationship Executive

    3 weeks ago

    Buffalo, New York, United States Murtech Full time

    Position OverviewWe are seeking a dedicated Client Relationship Executive to join our team at Murtech. This role requires exceptional communication abilities, both verbal and written, to effectively engage with clients and stakeholders.Key Responsibilities:Communication Skills: Demonstrate outstanding telephone and written communication skills.Technical...

Client Success Manager

4 months ago

Buffalo, United States Clarest Health Full time
Job DescriptionJob Description

Title: Client Success Manager

Dept: Account Management

Reports To: VP, Client Success

FLSA: Exempt

Location: Remote

Comp: $80-90k

Who we are:

Clarest Health (Parent Company of CSS Health) is not your typical pharmacy. We are a closed-door pharmacy (walk in services not offered) that services long term care/group facilities ensuring the best quality of care. Our mission is to embrace modern technology and personalized medication data analytics to support both professional care providers and home-based caregivers to advance a patient’s health at every step on their wellness journey.

Job Summary:

Clarest Health has a thriving office in the heart of Buffalo’s Larkin District. We are doing our part to change the face of healthcare by providing better care, lowering costs, and helping to save lives -- all with our industry-leading Medication Therapy Management platform. We strive to make Clarest Health a great place to work, with rewarding work in a fast-paced but fun work environment. We embrace inclusivity, diversity, and work-life balance.

The Client Success Manager is responsible for the management and relationship building of the Clarest Health team’s key accounts. This individual works closely across all Clarest Health organizational departments to facilitate the successful execution of client-specific programs. As a key member of the Client Success team, the Client Success Manager works with Business Development, Clinical Operations, IT Engineering, Product Development, and Contracting departmental personnel to ensure that client expectations are met and/or exceeded. The Client Success Manager works with a diverse client mix with various Medication Management and Quality Improvement-based programs being supported directly by Clarest Health or client administered with licensing of the Clarest Health software platform. These clients can include but are not limited to health plan program sponsors, self-insured employers, academic institutions, long-term care facilities, and individual clinicians.

Individuals must possess strong client relationship building skills and critical thinking capabilities that align with client satisfaction and Clarest Health corporate goals. In this aspect the Client Success Manager will be constantly exploring means for creating solutions that strengthen relationships, develop new revenue, and establish unbreakable partnerships.

Role Responsibilities:

· Day-to-day management of client relationships, serving as the Clarest Health lead point of accountability and ensuring responses to all day-to-day client needs (i.e., program development and implementation, reporting, financial).

· Coordinates interdepartmental Clarest Health communications of program sponsor client needs related to program implementation and new/updated functionality changes.

· Works closely with Clarest Health and client staff regarding the content of the client’s program.

· Responsible for working with Information Technology, Product Management and Project Management to facilitate the implementation of sponsor programs.

· Responsible for project ownership and execution of Account Management related corporate projects.

· Strong ability to collaborate and obtain information effectively from IT, Operations, and clients to emerge, and then be seen, as the subject matter expert to our clients.

· Ability to strategically analyze opportunities for growth and then upsell into current Clarest Health client accounts while maintaining existing lines of business.

· Captures best practices then directs and facilitates the management and movement of information, and processes for efficient and effective program implementations.

· Follows all established Clarest Health policies and procedures including but not limited to HIPPA, privacy and security policies and procedures.

· Actively participates in cross-functional projects to support Clarest Health operational, customer service and sales objectives.

· The ability to adhere to Clarest’s Code of Conduct, follow Clarest Compliance policies and procedures, and report any suspected violations of any federal or state laws to either their direct supervisor, Human Resources or the Compliance Officer

· Any and other responsibilities as assigned by the manager to support these and other responsibilities in the department.

Required Skills:

· Bachelor’s Degree Required

· Minimum of 4 years’ experience in program management, account management, and/or client-based project management. Direct experience working in the healthcare/medication management industry or with a SAAS company is preferred.

Competencies:

· Proven track record of successfully implementing and supporting client-vendor relationships.

· Diplomacy in cross-functional team coordination with the ability to work as a team member, promote attention to detail, and exercise good communication skills to deliver results on customer’s behalf.

· Excellent presentation, verbal, and written communication skills.

· Ability to multi-task, set priorities, track projects status, and meets strict deadlines.

· Extreme attention to detail with the ability to be flexible and change directions easily.

· Experience in health care, with health plans preferred but not required.

· Advanced knowledge of Microsoft Office programs (MS Excel, PowerPoint, Word, etc.) is required.

· Ability to operate office equipment such as voice mail messaging systems, email and use of various software applications to support Clarest Health’s MTM operational processes.

Work Environment:

This position does provide the opportunity to work remotely, but there will be days and times that in-person office meetings are required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours:

The role is a full-time position, which is traditionally 40 hours a week.

Travel:

On occasion you may be required to attend out-of-town client meetings at the discretion of your supervisor. Participation in on-site quarterly business reviews (QBRs) and/or annual meetings will be necessary as needed.

Clarest is an Equal Opportunity Employer. Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job. Please advise us if you require a reasonable accommodation.