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Inside Sales and Customer Support Representative

4 months ago

Saint Louis, United States Elite Construction Solutions Full time
Job DescriptionJob DescriptionDescription:

The Inside Sales and Customer Support Representative is responsible for delivering outstanding customer service and will play a crucial part in supporting our teams and ensuring outstanding customer experiences.


Key Responsibilities:

Sales Support:

  • Respond promptly to incoming customer inquiries, requests for quotes, and general sales-related questions via phone, email, and online chat.
  • Gather and communicate accurate product and service information to potential customers.
  • Collaborate with field sales representatives to ensure seamless communication and follow-up with leads and customers.
  • Maintain up-to-date knowledge of company products, services, pricing, and promotions.


Administrative Tasks:

  • Process and track customer orders, ensuring accurate order entry and follow-up.
  • Maintain organized customer records and sales data within the company's CRM system.
  • Assist in the preparation of sales reports, presentations, and other materials as needed.
  • Coordinate with other departments (e.g., operations, logistics) to facilitate order fulfillment and project scheduling.
  • Communicate with customers regarding scheduling, service issues, warranty claims and general project follow up

Customer Service:

  • Provide exceptional customer service by addressing inquiries, concerns, and complaints professionally and timely.
  • Collaborate with field teams to ensure customer satisfaction throughout project execution.
  • Identify and escalate complex issues or concerns to the appropriate personnel for resolution

Other Duties as assigned



Requirements:

Qualifications:

  • High school diploma or equivalent; postsecondary education in business, sales, or a related field is preferred.
  • Proven experience in customer service, sales support, or administrative roles is an advantage.
  • Strong communication skills, both written and verbal, with the ability to interact professionally with customers and colleagues.
  • Proficiency in computer applications, including CRM software, Microsoft Office suite, and online communication tools.
  • Excellent organizational and multitasking abilities, with attention to detail.
  • Problem-solving skills and the ability to work independently and as part of a team.