Current jobs related to VP, Call Center Operations - Tucson - Pyx Health Inc
-
Call Center Representative
1 month ago
Tucson, United States NESCO Inc Full timeDo you like talking on the phone? Small call center with high profile clients seeks a charismatic, professional, and detail-oriented Call Center Representative Quick Overview: Schedule: 8 hour shift Between 6AM-6 PM or 10AM-10PM, including weekends Energetic & positive personality Excellent oral & written communication skills Excels in multi-tasking &...
-
Call Center Supervisor
4 weeks ago
Tucson, United States Flex Employee Services Full timeTitle: Bilingual Customer Service Supervisor - OnsiteTerm: Direct HireBase Salary: $44,000 with an additional premium of $2,080 as long as they can pass the Spanish speaking assessment. They will also have the potential to bonus as well in this role, and I would say up to $4,500Location: Tucson, AZ (Onsite)Hours of Operations: 10a - 10p EST, Tue-Sat **NOTE:...
-
Call Center Supervisor
4 weeks ago
Tucson, United States Flex Employee Services Full timeTitle: Bilingual Customer Service Supervisor - OnsiteTerm: Direct HireBase Salary: $44,000 with an additional premium of $2,080 as long as they can pass the Spanish speaking assessment. They will also have the potential to bonus as well in this role, and I would say up to $4,500Location: Tucson, AZ (Onsite)Hours of Operations: 10a - 10p EST, Tue-Sat **NOTE:...
-
Call Center Representative
5 days ago
Tucson, United States American Red Cross Full timeBy joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the...
-
Call Center Representative
3 weeks ago
Tucson, United States American Red Cross Full timeBy joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation's premier humanitarian organizations, the...
-
Call Center Representative
1 month ago
Tucson, United States American Red Cross Full timeBy joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join usWhere your Career is a Force for Good! Job Description: Why Choose Us? As one of the nations premier humanitarian organizations, the American...
-
Call Center Representative
4 weeks ago
Tucson, United States American Red Cross Full timeBy joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?Join us—Where your Career is a Force for Good!Job Description:Why Choose Us? As one of the nation’s premier humanitarian organizations, the...
-
Call Center Representative
1 month ago
Tucson, United States American Red Cross Full timeBy joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?Join us—Where your Career is a Force for Good!Job Description:Why Choose Us? As one of the nation’s premier humanitarian organizations, the...
-
Call Center Representatives at ADAZ
4 months ago
Tucson, United States VICKIE ROJAS Full timeJob DescriptionJob DescriptionLa Fonda On The Plaza in Tucson, AZ is looking for one call center representatives to join our team. We are located on 5 N Wilmot Rd. Our ideal candidate is attentive, punctual, and engaged.We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service...
-
Beauty Center Operations Manager
3 weeks ago
Tucson, Arizona, United States European Wax Center Full timeJob OverviewCenter Manager - Renowned Beauty BrandEuropean Wax Center, a leader in the beauty industry specializing in skin care, is seeking a dynamic Center Manager to oversee our waxing operations. This role is pivotal in managing a high-performing team dedicated to providing exceptional service to our clientele.Key Benefits: Comprehensive Health, Dental,...
-
Member Support Specialist
1 month ago
Tucson, United States Pima Federal Credit Union Full timeJob DescriptionJob DescriptionMember Support SpecialistPima Federal Credit Union of Tucson, AZ is looking to hire a full-time Member Support Specialist. Do you have a strong work ethic, a positive outlook, and share in the credit union philosophy of "people helping people"? Do you have financial industry experience and are interested in starting a career...
-
P&C Licensed Call Center Supervisor
3 weeks ago
Tucson, United States Afni, Inc. Full timeAfni is hiring Insurance Project Coaches for our growing insurance program who are responsible for supervising and developing a team of insurance service or sales consultants. Starting pay is $46,000.00 with appropriate P&C licensing. There is also a generous bonus plan that includes a guaranteed monthly payout AND you can even earn above that! Your role...
-
Call Center Service Agent
5 days ago
Tucson, United States American Red Cross Full timeBy joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation's premier humanitarian organizations, the...
-
RN OR Tucson Surgery Center
4 weeks ago
TUCSON, United States Northwest Medical Center Full timeThis is a Full Time RN OR position working day shift Monday thru Friday, no call, no weekends, no holidays Tucson Surgery Center is an Outpatient Ambulatory Surgical Center located at 2121 N. Craycroft Blvd in Tucson, AZ What you'll do: The Registered Nurse at Tucson Surgery Center Evaluates assigned patients and plans, implements and documents nursing...
-
RN OR Tucson Surgery Center
4 weeks ago
TUCSON, United States Northwest Medical Center Full timeThis is a Full Time RN OR position working day shift Monday thru Friday, no call, no weekends, no holidays Tucson Surgery Center is an Outpatient Ambulatory Surgical Center located at 2121 N. Craycroft Blvd in Tucson, AZ What you'll do: The Registered Nurse at Tucson Surgery Center Evaluates assigned patients and plans, implements and documents nursing...
-
RN OR Tucson Surgery Center
4 weeks ago
TUCSON, United States Northwest Medical Center Full timeThis is a Full Time RN OR position working day shift Monday thru Friday, no call, no weekends, no holidays Tucson Surgery Center is an Outpatient Ambulatory Surgical Center located at 2121 N. Craycroft Blvd in Tucson, AZ What you'll do: The Registered Nurse at Tucson Surgery Center Evaluates assigned patients and plans, implements and documents nursing...
-
RN OR Tucson Surgery Center
3 weeks ago
Tucson, United States Northwest Medical Center Full timeThis is a Full Time RN OR position working day shift Monday thru Friday, no call, no weekends, no holidays Tucson Surgery Center is an Outpatient Ambulatory Surgical Center located at 2121 N. Craycroft Blvd in Tucson, AZ What you'll do:The Registered Nurse at Tucson Surgery Center Evaluates assigned patients and plans, implements and documents nursing care...
-
RN OR Tucson Surgery Center
4 days ago
TUCSON, United States Northwest Medical Center Full timeThis is a Full Time RN OR position working day shift Monday thru Friday, no call, no weekends, no holidays Tucson Surgery Center is an Outpatient Ambulatory Surgical Center located at 2121 N. Craycroft Blvd in Tucson, AZ What you'll do: The Registered Nurse at Tucson Surgery Center Evaluates assigned patients and plans, implements and documents nursing...
-
Public Safety Call Center Representative
7 days ago
Tucson, Arizona, United States Arizona Official Website of State of Arizona Full timeJob Summary:This recruitment will be used to establish an eligibility list for current and future vacancies. The selected candidate will be responsible for operating a computer terminal, multi-line telephone, and switchboard while maintaining written logs, records, and computer-aided dispatch systems. The individual will receive, coordinate, and disseminate...
-
Operating Room Nurse
1 week ago
Tucson, Arizona, United States Northwest Medical Center Full timeJob SummaryWe are seeking a skilled Operating Room Nurse to join our team at Northwest Medical Center. As a key member of the surgical team, you will be responsible for providing high-quality patient care in the operating room.ResponsibilitiesEnsure the timely and efficient delivery of patient care in the operating room.Collaborate with surgeons,...
VP, Call Center Operations
4 months ago
Vice President, Call Center Operations
About the Company
The Pyx Health vision is to tackle loneliness when it matters most for everyone who needs it
Pyx Health is a technology-enabled solution focused on helping the most vulnerable populations with loneliness and social isolation. Combining a digital platform with a Compassionate Support Center and timely human interventions, Pyx Health provides our clients and their members an innovative, scalable solution that effectively addresses the nation's critical loneliness epidemic and improves lives.
Today, the rate of people living with loneliness is increasing dramatically, and traditional approaches to healthcare cannot possibly scale to reach them all. We exist to serve those people and help lead them to better health.
About the Role
The Vice President of Call Center Operations is an innovator, change agent, member champion, educator, coach, and collaborator. The right candidate oversees initiatives that align Pyx Health's services and client goals with member needs through an integrated omnichannel member support model. This role involves overseeing the development and implementation of strategies to continuously enhance member support through process improvement, human and non-human resource optimization, digital-first transformation, and a ferocious commitment to "making every moment matter". This leader is an innovative thinker who has proven success in transforming outbound call centers into high performing, results driven, culture focused teams that consistently achieve strategic objectives and outperform client and member expectations.
Skilled in driving change and passionate about achieve results, this leader utilizes member support and engagement as a catalyst for transformation, innovation, and excellence. Their efforts advance our strategy while fostering adaptable and resilient employees and financial health of the organization. In this role, the individual will create and manage exceptional experiences to support our strategic plan through continuous learning, development, and member support strategies. Additionally, they will actively engage with employees at all levels to gather insights and enhance member support and performance.
Job Duties:
- Control enterprise member support strategy, transformation, and premier performance to elevate member experiences and streamline interactions.
- Innovate member support delivery to create a consistent competitive advantage.
- Develop a balanced member support strategy leveraging technology, automation, AI, and internal and external human resources.
- Manage cross-functional teams to devise and execute various programs, services, and initiatives.
- Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate.
- Build member experience enhancements and innovation by turning insights from data into operational improvements.
- Regularly evaluate and optimize business efficiency and member support function performance.
- Facilitate decision-making in complex situations, supporting the implementation of developed plans.
- Collaborate with leaders and SMEs to drive strategic initiatives and guide less experienced team members.
- Champion "the member" through enterprise-wide collaboration.
- Implement strategies for seamless, frictionless experiences and continuous operational improvement.
- Leverage member support data to drive process optimization, employee enhancement, and digital support.
- Be a proactive partner to educate, advise, empower, and enable employees to be their best.
- Coach and mentor the Member Support Team, fostering team achievement of SLAs.
- Oversee strategic and operational performance reporting to ensure alignment with goals, objectives, and KPIs.
- Take charge of the strategy, planning, and execution of the Member Support Center for maximum member satisfaction.
- Implement short- and long-term processes and structures in alignment with objectives.
- Stay updated on industry and member support trends to proactively strategize for success.
- Champion an omnichannel strategy that provides members with an integrated experience.
- Develop and implement performance metrics for informed decision-making.
- Coach and mentor team members to foster an engaging work environment and drive a highly inclusive and supportive culture.
- Work in compliance with regulatory requirements and risks pertaining to the position.
- Review operational processes and procedures for efficiency and effectiveness regularly.
- Provide leadership, coaching, and development opportunities for support team members.
- Assist in developing and implementing future member support vision and strategy.
- Plan, organize, direct, and control budgetary activity for areas of responsibility.
- Ensure compliance with established policies and procedures.
- Undertake additional responsibilities as necessary for continued growth and advancement.
Qualifications
- Bachelor's degree or equivalent work experience required; MBA or master's degree preferred.
- Minimum ten (7) years' experience in a high-volume omnichannel member/customer support contact center environment, outbound experience a plus
- Minimum seven (5) years in a senior leadership role in a high-volume omni-channel member/customer support contact center environment.
- Minimum three (3) years of project management, change management, or business transformation experience in a future-focused, member service environment.
- Prior experience leading contact center operations and experience with call management systems and related statistical data required.
- Lean Six Sigma Certification or other equivalent certification is highly desirable.
- Prior healthcare experience is highly desirable.
- Omni-channel interaction delivery and routing contact center capacity planning.
- In-depth knowledge of contact center technologies, such as IVR, live chat, and contact center reporting and metrics.
- Proficient with Microsoft Office, specifically Word, Excel, and PowerPoint.
