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Hotel Front Desk Night Auditor

4 months ago

Cincinnati, United States Holiday Inn Hotel & Suites Cincinnati Downtown Full time
Job DescriptionJob DescriptionOur property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.Compensation:

$16 hourly

Responsibilities:
  • Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
  • Process additional administrative, bookkeeping. and accounting procedures as required
  • Ensure all guests feel they are having an exceptional experience at the property
  • Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
  • Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
Qualifications:
  • Great communications. and excellent customer service skills are required
  • Some college is preferred but a high school diploma or equivalent is required
  • Proficiency with computers is required; experience with reservation and accounting software is desired
  • Requires a flexible schedule that allows for overnight shift hours
  • Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
About Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.