Current jobs related to Customer Service Support Specialist - Lake Bluff - Buehler An ITW Company

  • Customer Service Representative

    3 weeks ago

    Lake Bluff, United States Tandym Group Full time

    A retail company in Illinois is looking to add a new Customer Service Specialist to join their growing team in the Greater Chicago area. In this role, the Customer Service Specialist will be responsible for supporting retail customers and end-users with order support, product assistance and troubleshooting. Responsibilities The Customer Service Specialist...

  • Customer Service Representative

    2 months ago

    Lake Bluff, United States Tandym Group Full time

    A retail company in Illinois is looking to add a new Customer Service Specialist to join their growing team in the Greater Chicago area. In this role, the Customer Service Specialist will be responsible for supporting retail customers and end-users with order support, product assistance and troubleshooting. Responsibilities The Customer Service Specialist...

  • Customer Support Specialist

    5 days ago

    Pine Bluff, Arkansas, United States Simmons Bank Full time

    Customer Support SpecialistAt Simmons Bank, we're committed to delivering exceptional customer experiences. As a Customer Support Specialist, you'll play a vital role in ensuring our credit card customers receive the best possible service.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerAssist customers...

  • Customer Support Specialist

    7 days ago

    Pine Bluff, Arkansas, United States Simmons Bank Full time

    Customer Support SpecialistAt Simmons Bank, we're committed to delivering exceptional customer experiences. As a Customer Support Specialist, you'll play a vital role in ensuring our credit card customers receive the best possible service.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerAssist customers...

  • Customer Service Representative

    1 week ago

    Lake Bluff, Illinois, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.Key ResponsibilitiesProvide excellent...

  • Brokerage Services Customer Support Specialist

    3 weeks ago

    Salt Lake, Utah, United States Wells Fargo Full time

    Brokerage Services Customer Support SpecialistAbout this role:Wells Fargo is seeking a Customer Support Specialist to assist in delivering exceptional service to our clients.Key Responsibilities:Provide assistance with financial products and services.Identify and propose enhancements to the customer service experience, ensuring efficient resolution of client...

  • Customer Service Representative

    7 days ago

    Lake Bluff, Illinois, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.Key ResponsibilitiesProvide excellent...

  • Customer Support Specialist

    1 week ago

    Lake City, Florida, United States Abacus Service Corporation Full time

    Job Title: Customer Support AnalystA challenging opportunity has arisen for a skilled Customer Support Analyst to join our team at Abacus Service Corporation.Job SummaryWe are seeking a highly motivated and experienced Customer Support Analyst to provide technical support and guidance to our customers. The successful candidate will be responsible for...

  • Brokerage Services Customer Support Specialist

    3 weeks ago

    Salt Lake, Utah, United States Wells Fargo Full time

    Brokerage Services Customer Support SpecialistAbout this role:Wells Fargo is seeking a Customer Support Specialist to join our Brokerage Services team. In this capacity, you will play a vital role in enhancing the customer experience.Key Responsibilities:Assist clients with financial products and services.Identify and propose enhancements to the customer...

  • Brokerage Services Customer Support Specialist

    3 weeks ago

    Salt Lake, Utah, United States Wells Fargo Full time

    Brokerage Services Customer Support SpecialistAbout this position:Wells Fargo is looking for a Customer Support Specialist in the Brokerage Services sector.Key Responsibilities:Assist clients with financial products and services.Identify and implement strategies to enhance the customer service experience, addressing both internal and external inquiries to...

  • IT Support Specialist

    2 months ago

    Lake Bluff, United States Homewerks Worldwide Full time

    Position SummaryThe IT Support Specialist is a customer-focused individual that has a passion for providing exceptional technical support and troubleshooting assistance to end-users in a fast-paced environment. This role is responsible for providing first-level technical support to end-users as well as maintenance, operation, and configuration of the...

  • IT Support Specialist

    3 months ago

    Lake Bluff, United States Homewerks Worldwide Full time

     Position SummaryThe IT Support Specialist is a customer-focused individual that has a passion for providing exceptional technical support and troubleshooting assistance to end-users in a fast-paced environment. This role is responsible for providing first-level technical support to end-users as well as maintenance, operation, and configuration of the...

  • Customer Service Representative

    5 days ago

    Lake Bluff, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our retail store team, you will be responsible for providing exceptional customer service, answering questions about our products, and recommending solutions to meet our customers' needs.Key ResponsibilitiesProvide outstanding...

  • Customer Support Specialist

    3 weeks ago

    Island Lake, Illinois, United States Camping World Holdings, Inc. Full time

    Position OverviewAs a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction through various communication channels. Your primary responsibilities will include:Handling Customer Interactions: Engage with customers via phone, email, and live chat to address their inquiries and provide assistance.Order Management: Support...

  • Customer Support Specialist

    1 week ago

    Salt Lake, Utah, United States Stackline & Company Full time

    **About Stackline & Company**Stackline & Company is a leading provider of all-in-one ecommerce platforms for brands and retailers. Our mission is to engineer the world's most powerful data, tools, and services for commerce.**Job Summary**We are seeking a highly skilled Customer Support Specialist to join our newly created Customer Support team. As a Customer...

  • Technical Support Customer Service Specialist

    3 weeks ago

    Irvine-Lake Forest, United States Marquee Staffing - OC Full time

    Job DescriptionCompany Overview:Marquee Staffing is a prominent staffing agency known for its exceptional local market expertise and personalized service. We are currently seeking a Technical Support Customer Service Specialist for a leading global provider of innovative radiofrequency (RF) medical technologies.Compensation:$20 - $22/hr Based on...

  • Customer Support I

    4 weeks ago

    Pine Bluff, United States Simmons Bank Full time

    Weve all had that customer experience that made us feel welcomed, appreciated, in competent hands, and pleased to do business with that company. As a Customer Support Specialist, you will have the opportunity to deliver that level of service every d Support, Support Specialist, Customer Experience, Customer, Retail, Banking

  • Customer Service Representative

    2 weeks ago

    Lake Bluff, Illinois, United States The Sherwin-Williams Company Full time

    About the RoleThis is a critical position within our retail stores, requiring a high level of customer satisfaction and sales performance. As a Customer Service Specialist, you will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.Key...

  • Customer Support Specialist

    3 weeks ago

    Salt Lake, Utah, United States Altec Industries , Inc. Full time

    Customer Support Specialist at Altec Industries, Inc.Altec Industries, Inc. stands as a prominent entity renowned for its expertise in design, manufacturing, and service across diverse sectors worldwide. Founded in 1929 and based in Birmingham, Alabama, our commitment to innovation and excellence has established us as a preferred employer for those aspiring...

  • Customer Support Specialist

    3 weeks ago

    Salt Lake, Utah, United States Adpostman Full time

    Position OverviewThe Customer Support Specialist plays a crucial role in ensuring customer satisfaction by effectively addressing their needs and concerns. This position involves a variety of responsibilities aimed at enhancing the customer experience.Key ResponsibilitiesResponding to customer inquiries via phone and providing assistance with...

Customer Service Support Specialist

4 months ago

Lake Bluff, United States Buehler An ITW Company Full time
Job DescriptionJob DescriptionCompany Description

Buehler, a division of Illinois Tool Works, is a leading manufacturer of scientific equipment and supplies for use in material analysis.  Over the past 80+ years, Buehler has established sales, manufacturing and laboratory services located throughout North America, Europe and Asia.  Comprised of world-class products and brands, such as Wilson Hardness, Buehler continues a long history of providing market-leading technology to support our customers in their sample preparation and material analysis applications. 

Buehler’s parent company,  ITW, is a Fortune 200 global diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses. The Company focuses on profitable growth with strong returns across worldwide platforms and businesses. The businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets.

Job Description

The Customer Service Representative is responsible for providing consistent and quality experience between worldwide customers and Buehler.  This role provides price & availability as well as handles order coordination and dispute resolution for both domestic and export destinations.  In addition, this role requires strict adherence to policies and procedures relating to export compliance rules and regulations including segregation of duties measures.  Partnership with team members is required to ensure appropriate levels of approval are obtained prior to shipment of all products.  

  • Answer all in-coming customer inquiries including phone calls and emails and CRM cases in a timely and professional manner.  These inquiries may include quotes, orders, disputes, and product recommendation requests.
  • Research and gather information on international customers for trade compliance purposes using online tools such as websites.  Investigate customer disputes and provide resolution.
  • Data entry of quotes, orders, and credit/returns within departmental accuracy guidelines.
  • Provide and maintain support to Buehler partners including the Direct Sales channel, our Distributor channel, and customers worldwide to ensure satisfactory service levels.
  • Interaction with International Trade Compliance and Export Shipping Coordinators to ensure compliance with all export rules and regulations.
  • Maintain a professional and interactive relationship with internal departments such as Technical Service, Laboratory, Marketing, Sales, and Accounting in efforts to support the worldwide customer base.
Qualifications

 

  • A high school diploma or GED is required
  • 5+ years’ experience in a Customer Service role
  • Excellent verbal and written communication skills
  • Ability to multi-task a high volume of projects at once; successful at prioritizing tasks
  • Strong attention to detail in identification of order terms and agreements
  • Proficient level of competency in using Microsoft applications such as Word, PowerPoint, Excel, Outlook, and general PC knowledge
  • Ability to work on-site at our Lake Bluff facility 


Additional Information

  • Schedule: Mon-Thrs 8:30 - 5:00 PM. Fri 7:00 AM - 4:00 PM
  • 7.5% 401k match
  • 4 weeks of paid time off
  • 10 paid company holidays
  • Recognition program
  • Competitive health insurance

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.