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Personal Lines Account Manager/CSR
4 months ago
Join MLL Insurance, an award winning independent insurance agency committed to delivering exceptional customer service in East Lansing, Michigan. We are dedicated to fostering a welcoming and positive work environment where our team members thrive. We take pride in our personalized and educational approach to insurance and our unwavering commitment to our clients.
As our new Personal Lines Account Manager/CSR, you will play a vital role in maintaining relationships with our valued clients. Your responsibilities will include managing personal lines accounts, addressing client inquiries, preparing insurance quotes, and ensuring that our clients receive the highest level of service and attention to detail.
If you are a customer service enthusiast with a passion for building meaningful connections and are eager to work in a collaborative team environment, MLL Insurance is the perfect place for you. Come be a part of our dedicated team and make a difference
Benefits
Hourly Base Salary Based on Experience
Health Insurance
Life Insurance
Paid Holidays
Bonus Opportunities
Paid Time Off (PTO)
DentalInsurance
Mon-Fri Work Schedule
Holidays Off
401K Plan
Career Development & Growth
Team Building Activities
Hands On Training
Performance Bonuses
Professional Work Environment
Office Snacks & Coffee
Pay is based on experience and skills
Dental Insurance
Disability Insurance
Retirement Plan
Evenings Off
Career Growth Opportunities
Mon-Fri Schedule
Hands on Training
Responsibilities
Client Management: Build and maintain relationships with clients by providing exceptional customer service and addressing their inquiries and concerns.Policy Administration: Manage client accounts, process policy changes, and ensure accurate documentation of insurance policies.Claims Assistance: Assist clients with filing insurance claims, coordinating with insurance carriers, and ensuring timely resolution of claim issues.Renewal Review: Conduct policy renewal reviews to ensure clients have adequate coverage and identify opportunities for policy enhancements.Client Education: Educate clients on insurance products, coverage options, and industry regulations to help them make informed decisions.
Requirements
Licensing: Possession of a valid Michigan Property & Casualty Insurance License is preferred.
Experience: Previous experience in a customer service role within the insurance industry is advantageous.
Communication Skills: Strong verbal and written communication abilities with a focus on providing exceptional customer service.
Detail-Oriented: Ability to accurately process information and documentation with a keen eye for detail.
Organizational Skills: Effective time management and prioritization skills to handle multiple tasks efficiently.
Team Player: Collaborative attitude with a willingness to work in a team-oriented environment.
