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Facilitated Enroller

4 months ago

Mount Vernon, United States Public Health Solutions Full time
Job DescriptionJob Description

Company Overview:

Health disparities among New Yorkers are large, persistent and increasing. Public Health Solutions (PHS) exists to change that trajectory and support vulnerable New York City families in achieving optimal health and building pathways to reach their potential. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to vulnerable low-income families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. To learn more about our work, please visit healthsolutions.org.

Program Description:

PHS’ Community Health and Nutrition Access Program helps New York residents obtain free or low-cost health insurance coverage, apply for the Supplemental Nutrition Assistance Program (SNAP, also known as Food Stamps), and through our WIC program, provides nutrition education sessions led by WIC nutritionists on healthy eating and physical activity, breastfeeding support, and eWIC cards to purchase nutritious foods. Our staff members are culturally and linguistically competent and identify with the communities they serve. They help clients navigate through what can be a complicated and confusing application process, step by step. Each year, we help over 22,000 people apply for or renew free or low-cost health insurance coverage, 14,000 people to apply for SNAP, and 35,000 eligible pregnant and nursing women and children up to five years of age to enroll in the New York State WIC (Women Infants and Children) Program.

Position Summary:

Under the general supervision of the Sr. ABD Program Manager and Director of Health Insurance Enrollment, Facilitated Enrollers (FEs) will work with clients at prioritized community-based sites serving the aged, blind, and disabled (ABD) populations. This role will encompass assisting clients with the application process for public health insurance and educate consumers about insurance options, benefits, length and terms of coverage and application process as well as about managed care, health plans, and primary/preventive care. FEs will provide guidance to consumers on required documentation and assist consumers with health insurance applications.

Duties and Responsibilities:

  • Educate consumers on the ABD program and different medical assistance programs that may be available to them under the LDSS office.

  • Assist consumers in completing the Medicaid and Medicare Savings Program applications/ re-certifications by collecting applicable documents needed and by entering appropriate data into our electronic application system/ database.

  • Outreach and promote the ABD program to Westchester and Rockland counties communities, Community Based Organizations, and agencies by canvassing and tabling throughout Westchester and Rockland.

  • Provide bilingual assistance to clients when needed.

  • Accurately complete and submit applications for Aged, Blind and Disabled population for QA review, and follow all application protocols required by the LDSS offices.

  • Work with the QA team and Sr. ABD Program Manager to address any questions about applications or technical issues, correct any returned applications, and best practices to avoid application errors.

  • Ensure all applications are submitted within the timeframe (10 business days).

  • Attend all mandatory trainings related to the FE-ABD program.

  • Perform any other duties that are relevant in achieving the goals of PHS.

  • Assist Managers and Senior Staff on special projects, as needed.

  • Travel throughout Westchester and Rockland counties on a regular basis.

  • Conduct weekly outreach in her/his respective area and assist in establishing PHS presence at sites in Westchester and/or Rockland counties.

  • Conduct home visits as required.

  • Work successfully in a hybrid format, both in-person and remote work expected.