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IT Help Desk Associate II

4 months ago

Wilmington, United States Democratic National Committee Full time
Job DescriptionJob Description

Position Summary: 

  • The Democratic National Committee (DNC) Tech Team is hiring an IT Help Desk Associate to provide support to our DNC and State Party staff We are looking for someone who can ensure that the Democratic National Committee runs smoothly from a technical perspective, and ensures our staff can fight to win elections in every zip code. The ideal candidate will be the main point of contact at our Wilmington location and support the Coordinated IT Director and DNC IT Director in providing optimal support to DNC and State Party employees.
 

Responsibilities: 

  • Support our staff across the country to solve their most pressing technical needs
  • Updating and curating documentation to ensure our policies, workflows, and technical information are kept up to date
  • Manage long-term projects from start to finish, ensuring we execute efficiently. Communicate effectively with clients from both technical and non-technical backgrounds
  • Assist and support for events, such as All-Staff meetings, press conferences, and more
  • Manage and respond to IT tickets in a timely and customer service driven manner
  • Escalate to tier 3 resources after exhausting all efforts at tier 1-2 level
  • This role is required to work from Wilmington 5 days a week
  • While performing the duties of this job, the employee may also frequently be required to communicate using the telephone, email, and in person with stakeholders
  • Other duties as assigned to support the department and the DNC's mission.
 

Qualifications:

  • 1 Year of Experience
  • Dedication to customer service with strong interpersonal skills;
  • Prior experience as Help Desk Associate or Help Desk Technician
  • Basic knowledge of networking such as TCP/IP, routing and switching;
  • Experience with both computer and mobile device enterprise management systems such as Google Workspace and JAMF;
  • Knowledge of Zendesk ticketing system
  • Knowledge of macOS, iOS, and chromeOS
 

Travel: The Help Desk Associate position will require travel, which could be up to 10% of the time.

 

Salary: The starting salary for the Help Desk Associate position is $80,000 on an annualized basis, commensurate with experience and qualifications. This is a full-time position that may require work on weekends, and has an end date of November 15, 2024. This is an exempt position.

 

This position is in the bargaining unit represented by SEIU Local-500.

Due to FEC regulations, only U.S. citizens or U.S. green card holders are eligible to apply for this role. See 52 U.S.C. 30121; 11 C.F.R. 110.20(i).

The Democratic National Committee (DNC), is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The DNC is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or physical disability, or any other legally protected basis. The DNC will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.

The DNC requires all employees to be "up to date" on COVID-19 vaccination status as prescribed by the CDC as a condition of employment, unless otherwise prohibited by applicable law. If you seek a reasonable accommodation in relation to the DNC’s COVID-19 policy, you should speak to the HR team prior to reporting to an office location.

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