Assistant General Manager

4 months ago

Los Gatos, United States Restore Hyper Wellness - RHWS022 Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Opportunity for advancement

Company Overview
Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America.

Job Summary
Restore is seeking an Assistant General Manager with strong leadership skills and a knack for business development and sales. If you thrive in an entrepreneurial environment and have a background in the health and wellness or retail landscape, we want to meet you.

As an AGM, youll play an integral role in supporting the GM in cultivating and maintaining the Restore culture. Youll have the opportunity to assist in developing a team, training and coaching them to be successful wellness professionals, and become part of the health and wellness community. This is your chance to join Restore on a mission to help people do more of what they love through our innovative, science-backed wellness services.

Responsibilities
People Management
  • Assist in cultivating a team environment that provides exceptional customer service while working with the GM to ensure all staff members perform at a high level.
  • Lead and influence staff through motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity.
  • Provide in-the-moment feedback and coaching to your team when necessary.
  • Assist with onboarding and training of all new non-medical employees.
  • Work with the GM to adapt your team to new system procedures, education, and performance expectations.
Operations Management
  • Ensure all opening and closing procedures are followed, stepping in to complete as needed.
  • Maintain a safe, clean and secure environment for all guests and employees.
  • Continuously improve operational execution through attention to detail and adherence to Restore operating standards and philosophies.
  • Act as the point of reference for general issues/concerns that may arise while the GM is not present.
  • Operate as an example, coach, and guide for the team's technical skills, sales strategy, and orientation toward hospitality and education.
  • Work collaboratively with the GM, and Lead Nurse to improve the stores overall effectiveness and efficiency.
  • Proactively identify and address difficult situations, manage conflict confidently and escalate issues appropriately.
  • Make timely and effective decisions regarding customer service issues.
  • Work a minimum of one weekend day per week.
  • Support the GM to ensure all company-wide initiatives are executed in your store.
  • Perform additional duties and responsibilities as assigned by and in the absence of the GM.
Sales & Marketing
  • Check-in with members regularly to ensure theyre achieving their health and wellness goals.
  • Deliver individual sales goals and motivate your team to reach their targets.
  • Work collaboratively with the GM to manage and exceed all sales goals for the entire team.
  • Assist with processing freezes/terminations and send email communication to members.
  • Assist the GM with store marketing and community outreach.
  • Responsible for meeting performance metrics (KPI's), revenue, ordering, inventory, cost controls, and facility maintenance as set by the General Manager.
  • Plan and promote special events for the store each month using Restore tools for effective outreach and community involvement.
  • Identify and execute opportunities for corporate partnerships and community impact in collaboration with the GM
Qualifications
  • You love the sales process and have a proven track record of B2B sales.
  • You have at least 1 to 3 years of management experience.
  • Youre passionate about fitness, athletic achievement, and general health and wellness.
  • Your verbal and written communication skills are on point.
  • Youre a numbers person and can deliver action plans based on key metrics.
  • You embrace a supportive leadership role and are also a strong team player.
  • Youre driven to meet monthly, quarterly, and annual financial goals for yourself and your team.
  • You get joy and fulfillment from helping people feel better and live healthier lifestyles.
  • You place importance on ethics and integrity and exhibit this every day.

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