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Network Operations Center Technician

4 months ago

Coral Springs, United States Blue Stream Fiber Full time
Job DescriptionJob Description


Job Title: Network Operations Center Technician - 3rd shift

Reports to: Network Operations Center Supervisor

FLSA Status: Non-Exempt

Department: Operations

Location: Coral Springs, FL


About our company


Blue Stream Fiber provides all customers, including residents, HOAs, COAs, developers, and businesses with the most advanced broadband, television, and voice products all over 100% gigabit-capable networks. With a 45-year history of providing customers with local and high-touch customer service and world-class future-proof technology, Blue Stream Fiber has become a trusted telecommunications partner throughout Florida.


Our Mission Statement:


We earn the trust of communities to provide their essential connection to the world, Internet Service. Using our service will improve our customers’ daily experience, because for once, they will have Internet, TV and Phone that just works right every day and is backed by a team that cares.


Our Vision Statement:


To push the bar higher each day, to never stop listening to our customers and to provide a service that is clearly better than anyone else.


Why work for us:

  • Industry leader for over 45 years.
  • Great culture and support team.
  • Dynamic and collaborative team environment.
  • Eligibility to enroll in medical benefits after one month, as well as 401K plan.
  • PTO & Paid Holidays.
  • Strong company commitment to community outreach initiatives.
  • Recipient of multiple industry awards, including Best Places to Work, Innovation, Leadership and Readers’ choice.

About the role:


The NOC Technician is responsible for the 24x7x365 real time monitoring and surveillance of the Blue Stream Fiber Network and the services that traverse it.

The position will monitor, document, and investigate incoming platforms, service alarms and escalations from business partners (e.g., Customer Care, Commercial Services, Field Services), create trouble tickets in accordance with existing guidelines, troubleshoot, and remotely restore challenges on various platforms.

The Technician will assume responsibility for reactive and proactive tasks outlined in core processes (Event Management, Incident Management, Change Management and Knowledge Management) and collaborate with other organizations within Blue Stream Fiber to facilitate various tasks.


Responsibilities for this role:

  • Conduct proactive monitoring, remote diagnostics, and maintenance activities for network devices within areas of responsibility.
  • Notify and escalate issues internally and externally as required in support of network outages and restoration events.
  • Create tickets per guidelines and execute pre-defined scripts in case of alarms and incidents reported by network element management and other fault detection systems.
  • Provide second tier, high-level technical support to field operations personnel through a working knowledge and broad background in core technologies – HFC(CMTS), FTTX(GPON) IP Core.
  • Isolate and resolve subscriber voice, video, and data issues by correlating information from network equipment and monitoring systems.
  • Provide updates to customers, internal groups, and vendors as required in a timely manner.
  • Manage internal phone queues to assist with live troubleshooting in accordance with defined service level agreements.
  • Validate restoration and repair actions made to correct issues and clear alarms once approve.
  • Validate operational success of development and maintenance.
  • Close trouble tickets and provide feedback/updates to knowledge base (e.g., Methods of Procedure)
  • Provide feedback and recommendations for Operations Support Systems (OSS) tools improvements, process flows, event management and correlation.
  • Open cases with third party vendors and drive for resolutions within required SLA’s where applicable.
  • Comply with established Change Management and Incident Management processes.

Requirements for this role:

  • High School Diploma/GED or equivalent experience.
  • Minimum of 3 years as CATV Service Tech or related technical experience.
  • Two-year technical college degree or equivalent military technical training.
  • Two or more years of relevant work experience (Telco or MSO) preferred.
  • CCNA, A+, Network +, or other certifications are considered a plus.

Additional Job Considerations


  • frequently required to sit, stand, bend at the knees and waist, and walk
  • required to use hands to type, handle objects and paperwork
  • required to reach and hold on to items at chest level or reach above the shoulder
  • required to use close vision and focus

Blue Stream Fiber is an affirmative action and equal opportunity employer, our team has a wide range of backgrounds and experiences, and we value:

  • Accountability
  • Innovation
  • Teamwork
  • Inclusion
  • Dependability
  • Integrity

We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital state, sex, sexual orientation, disability, veteran status, or any other classification protected by federal, state, or local law.