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Reservation Sales Agent

4 months ago

Fort Collins, United States Mountain Time Vacation Rentals LLC Full time
Job DescriptionJob Description

Reservation Sales Agent – Remote Optional

Are you a seasoned sales professional with a knack for converting customer and owner inquires into customers and clients? We're seeking a dynamic Reservation Sales Agent to elevate our sales strategies and inspire our team to achieve exceptional results. Join our team where you'll join a dynamic reservation and owner relations department and shape exceptional stays for our guests and nurture relations with our existing homeowners.

At Mountain Time Vacation Rentals, we're committed to reshaping the vacation rental experience while actively contributing to our communities. Our focus is crafting exceptional guest stays daily at our luxury vacation homes across Northern Colorado.

Our Core Values:

1. Embracing Fun: Our workplace thrives on enthusiasm and joy, balancing productivity with enjoyment. Positivity is key as we celebrate successes and tackle challenges.

2. Driven by Results: We go beyond goals, pushing boundaries with strategic planning and unwavering dedication to deliver outstanding outcomes for clients and guests.

3. Community at Heart: Engaging and contributing to our local community is central to our ethos, fostering connections both internally and externally.

4. Crafting Memorable Experiences: Exceeding expectations and creating unforgettable moments for guests and owners is our passion, achieved through top-notch amenities and personalized service.

Job Description:

As a Reservation Sales Agent at Mountain Time Vacation Rentals, you will lead the Guest Experience and Owner Relations department. Your primary responsibility is to ensure our guests have an exceptional experience from the moment they inquire about our vacation homes. You'll build relationships with guests and owners through various communication channels and lead funnels, such as phone, text, web chat, and email. You will be the guiding voice for guests when booking one of our 120+ vacation homes and liaison for owner questions and inquires.

RESPONSIBILITIES:

· Sales Strategy: Execute our innovative sales strategies to surpass revenue and sales targets, continually optimizing approaches to drive growth.

· Sales Team Member: Work with our Reservation Manager to drive the sales effort, meeting clear sales objectives and offering ongoing support to guests and homeowners to ensure goals are not just met but exceeded.

· Lead Generation Mastery: Leverage our lead funnel software (Track Pulse) to effectively convert Guest Leads into Bookings and owner Leads into Clients.

· Customer Conversion Excellence: Manage the sales pipeline to facilitate the conversion of leads into loyal repeat guests, ensuring meticulous follow-up and nurturing of client relationships.

· Guest Relations: Assist guests before, during, and after their stay to address issues promptly and ensure 5 Star Reviews.

· Owner Communication: Establish and nurture transparent communication channels with property owners, addressing concerns promptly and professionally. Maintain open dialogue to address inquiries and feedback, ensuring a high level of owner satisfaction.

· Owner Retention & Expansion: Execute department strategies to retain existing property owners.

· Issue Resolution & Feedback Collection: Swiftly address guest concerns and complaints, proactively seeking effective solutions to maintain high levels of satisfaction. Implement robust systems for collecting and analyzing guest feedback, driving continuous improvements to elevate the guest experience.

Requirements

Competencies:

  • Sales Lead Funnel Management
  • Customer Relationship Management (CRM)
  • Customer Experience & Engagement
  • Hospitality Expertise
  • Negotiation Skills
  • Sales Management
  • Vacation Rental Knowledge
  • Sales Acumen
  • Conflict resolution
  • Able to type 60-90 WPM

Qualifications:

  • 2+ years recent experience in sales, hospitality, front desk, hotel and/or call centers
  • Familiar with lead tracking software and lead funnels
  • Must have high speed WIFI, quiet professional workspace

Working Conditions and Environment / Physical Demands:

  • Schedule Thursday-Monday, 9a-6p, may vary by season
  • The ability to solve practical problems and interpret various instructions is necessary.

Benefits

Job Type: Full-time, Remote Work Optional

Compensation:

  • Up to $55K per year based on experience
  • Full time 40 hours per week
  • $5,000+ Commission Bonus Program
    • Healthcare/Vision/Dental Benefits
    • Friends and Family Vacation Rental Discounts
    • 2 Weeks Accrued Paid Leave (PTO)
    • Accrued sick time
    • Sales bonus program
    • Profit Sharing Plan Up to $3,200