AltaStaff is a staffing agency currently looking for a Community Connector for one of our Managed Care partners.

Location: This role is hybrid with field travel. Must be local to NYC, Westchester, or Long Island.

Pay: $20.00 - $22.50 hourly

Schedule: Monday to Friday, 8:30am – 5pm EST

Position Purpose: This position works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long-term care, for members with high need potential.

Job Responsibilities:

• Make outbound calls to members and conduct field visits to member homes.
• Work to ensure that patients progress toward desired outcomes with quality care that is medically appropriate and cost-effective based on the severity of illness and the site of service.
• Serves as a community-based member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing their healthcare needs
• Collaborates with and supports the Healthcare Services team by providing nonclinical paraprofessional duties in the field, to include meeting with members in their homes, nursing homes, shelters, or doctor's offices, etc.
• Empowers members by helping them navigate and maximize their health plan benefits. Assistance may include scheduling appointments with providers; arranging transportation for healthcare visits; getting prescriptions filled; and following up with members on missed appointments.
• Assists members in accessing social services such as community-based resources for housing, food, employment, etc.
• Provides outreach to locate and/or provide support for disconnected members with special needs.
  

Job Qualifications:

• Must have at least a HS Diploma/GED
• Minimum 1 year experience working with underserved or special needs populations, with varied health, economic and educational circumstances.
• Strong Customer service/call center experience with good work ethic
• Bilingual preferred

AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws.