Assistant Service Manager

4 months ago


Gloucester, United States Sudbay Automotive Full time
Job DescriptionJob Description

 


RESPONSIBILITIES
 

  • Ensure customers receive prompt, courteous, and effective service.  Team Player.

  • Serve as a liaison between technicians and customers

  • Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customers

  • Distribute work between technicians

  • Prioritize required services

  • Ensure customers have a positive dealership experience

  • Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled

  • Spend quality time building relationships with the customers
     

REQUIREMENTS

  • Technical automotive knowledge

  • Demonstrated ability to manage others

  • Organized and friendly personality

  • Dealership experience preferred

 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 



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