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Contact Center Representative

4 months ago

Aston Mills, United States Metro Supply Chain Holdings USA Inc Full time
Job DescriptionJob Description

National Fulfillment Services, located in Aston PA is seeking Contact Center Representatives to join our team. Incumbents must have a flexible schedule and ability to work some weekends. Ideal candidates will possess previous Contact/ Call Center experience as well as Customer Service.

JOIN OUR TEAM

National Fulfillment Services (NFS) is part of Metro Supply Chain who are a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

We offer an exceptional benefits package including 2 weeks PTO, 8 paid holidays, Life Insurance and Short Term Disability paid on behalf of the company. With our 401k, you are fully vested in the company match after 6 months of employment and can contribute immediately. We also offer supplemental and elective benefits effective the first of the month after 30 days of employment (med/den/vis, Supplemental Life, AD&D, Accident, Critical Illness, Hospital Indemnity and more).

Main Duties and Responsibilities:

  • Answering communication from consumers with the objective of:
    • Creating new orders, providing order information
    • Providing product information and answering questions
    • Creating RMA’s
  • Conducting proactive & timely consumer follow-up
  • Acts as the voice of the product to the consumer and the voice of the customer to the company
  • Identify how products meet consumer needs and create value for the consumer
  • Ensure clear and coherent product messages across all marketing platforms
  • Make sure consumers are aware of resources available for learning about products
  • Communicates effectively with customers regarding status and details of orders
  • Capable of resolving customer issues through various communication channels; phone, email, chat
  • Be a goodwill ambassador for the company and our customer wth courteous treatment of all consumers
  • Provide email support to customers; build email template library
  • Demonstrate respect for the Company’s values daily, maintain and uphold all policies & procedures
  • Assumes additional related responsibilities as required
  • CC Research, identify and thoroughly understand highest value customer targets

Requirements:

  • Experience using Microsoft Office (Word, Excel, Outlook)
  • Problem solving skills
  • Excellent communication skills
  • Flexibility
  • Previous Customer Service Experience
  • Previous Call Center / Contact Center Experience