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Pit Supervisor
4 months ago
EDUCATION / EXPERIENCE
Must possess a High School Diploma or a GED. Must have completed company dealer training and have a working knowledge of multiple games with one or more years of dealer experience, or possess prior table games supervisory experience.
SUMMARY
Under direct supervision of the Table Games Supervisor, monitors operations in assigned pit to ensure that proper play, dealer rotation and performance, player tracking, and rules and polices are followed according to approved procedures.
ESSENTIAL JOB FUNCTIONS
- Assist the Table Games Manager/Supervisor in guiding, coaching, scheduling, training and developing the technical and personal skills of the Table Games Dealers.
- Perform the duties of Table Games Dealer as necessary or directed.
- Monitor bankroll, verify and observe money exchanges and verify fills and credits.
- Responsible for Player Tracking and exceptional customer service.
- Monitors customer's alcohol consumption.
- Counts chip tray for opening and closing tables.
- Perform table scans.
- Safeguard company assets. Monitor and provide for employee and customer safety.
- Monitor and enforce dealer dress code.
- Assist in evaluations of dealer personnel by providing necessary information to supervisor.
- Recommend recognition awards or disciplinary action for dealer violations to Table Games Supervisor, documenting detailed account of actions.
- Demonstrate proper respect and courtesy to fellow co-workers and customers.
- Settle routine or typical customer disputes that occur in the pit. Involve supervisor immediately for disputes of severe nature or those beyond the general authority of a Pit Supervisor.
- Demonstrate compliance and consistent enforcement of established gaming policies and procedures.
- Provide required written and verbal reports on all gaming activities to Table Games Supervisor.
- Adhere to Title 31 regulations/requirements.
- Willingness to cross-train and provide support in related areas of operations.
- Other duties as assigned.
OTHER NECESSARY SKILLS AND ABILITIES
Must have excellent customer service and communication skills both verbal and written. Must be a team player with a positive attitude. Must be highly organized and able to handle multiple tasks at one time. Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time. Must possess the ability to work with various personalities while maintaining impartiality. Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information. The needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position. Must have good math and communication skills. Must have mature professionalism and leadership skills. Must be able to adapt to change.
SUPERVISORY RESPONSIBILITIES
- Assign dealer tasks to achieve maximum results.
- Reinforce policies and procedures and refer necessary disciplining of dealers to supervisor.
- Maintain knowledge of departmental operations.
- Provide information for Staff Performance Evaluations.
- Attend seminars and trainings for increased job knowledge and development.
- Assist in maintaining safety and security in the department.
- Assist in the planning and organization of departmental functions.
- Complete scheduled shift reports and other shift details as required by management.
- Maintain open lines of communication with other departments and within the department itself.
- Demonstrate compliance and consistent enforcement of established gaming policies and procedures.
EQUIPMENT TO BE USED
Computers and computer software, calculators, fax machines, multi-line phones, and copiers.
TYPICAL PHYSICAL DEMANDS
May be required to lift up to 50 lbs. and be able to stand and/or walk for extended periods of time. May also be required to reach, bend, stretch, kneel, crawl, lift and carry and sit on occasion. Will be required to hear and talk, use hands to fingers, handle or feel objects, reach with hands and arms and view objects using close, distant, color, peripheral and depth vision and adjust to focus.
TYPICAL MENTAL DEMANDS
Must be able to effectively handle stressful and compromising situations while remaining focused and professional. Must be able to deal with difficult people without losing perspective. Must be able to work productively under strict time restraints with variable deadlines.
WORKING CONDITIONS
Must be able and willing to work in a crowded and loud, smoking environment. Must be able to handle being under constant surveillance. May be required to work in a confined space. Must practices all safety policies, procedures and standards set by OSHA and MIOSHA.
COMMENTS
Native American and Tribal Preference will apply. Must be able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment. Must be able to work flexible hours and to take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.
