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Customer Care Coordinator

4 months ago

Raleigh, United States Service Company Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Are you interested in working for a company that makes a difference in peoples lives? Do you want to work for a company that values its employees and supports professional development?

A Day in the Life of a Customer Care Coordinator:

  • Customer Service
    • Answer incoming phone calls and respond to emails.
    • Request and respond to customer feedback and reviews.
    • Keep customers informed of the status of their jobs.
  • Operations
    • Scheduling.
    • Help coordinate with office staff on job deadlines and priorities.
    • Estimate incoming jobs, invoice completed jobs and deposit payments
    • Follow up with contractors and insurance adjusters to obtain estimate approvals.
    • Keep job database updated real-time.

What We are Looking for in You:

  • Experience as an Office Manager and/or Administrative Assistant.
  • Experience working with contractors and billing insurance companies a plus (but not required).
  • Proficiency in Microsoft Office (Excel, Word, Outlook).
  • Ability to work efficiently and effectively in a team environment.
  • Attention to detail and accuracy.
  • Solid multi-tasking ability, prioritizing skills, and attention to details.

Benefits and paid time off offered.