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Insurance Customer Service Representative
4 months ago
Join the Jim Hildreth Insurance Agency, a dedicated insurance provider located in Sunbury, Ohio, passionate about serving our local community with excellence and care. We are a close-knit team driven by integrity, professionalism, and a commitment to providing exceptional service to our valued clients. As an Insurance Customer Service Representative, you will be the first point of contact for our clients, assisting them with policy inquiries, claim processing, and ensuring their overall satisfaction. Your role is crucial in maintaining our reputation for superior customer service and going above and beyond to meet our clients' needs.
Benefits
Hourly Base Salary Based on Experience
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Responsibilities
Client Support: Assist clients with policy inquiries, changes, and claim support.
Customer Communication: Communicate effectively and professionally with clients via phone, email, and in-person.
Documentation: Maintain accurate records of client interactions, transactions, and policies.
Problem Resolution: Address client concerns and issues in a timely and effective manner.
Team Collaboration: Work closely with agents and other team members to ensure a seamless client experience.
Requirements
Customer Service: Previous experience in a customer service role is beneficial.
Communication Skills: Excellent verbal and written communication abilities.
Detail-Oriented: Strong attention to detail and accuracy in client interactions and documentation.
Team Player: Ability to work collaboratively with team members to achieve common goals.
Professionalism: Professional demeanor and courteous attitude towards clients and colleagues.
Insurance Knowledge: Basic understanding of insurance products and services is a plus.
