Account Manager

4 months ago

Durham, United States City Wide Facility Solutions Full time
Job DescriptionJob Description
  • City Wide Facility Solutions provides over 20 building maintenance solutions to our clients. We are seeking a motivated and self-starting account manager who is interested in helping us grow the business so that they can potentially grow with us.
  • This is not an office job, as you will be visiting clients until the early afternoon every day, so if you like a changing workday that never gets boring and to be rewarded with both praise and financial incentives, keep reading
  • Facility Solutions Managers (FSMs) are account managers, outside sales representatives, and project managers. In this role, you will earn a competitive base salary with benefits to manage your assigned accounts and be given the autonomy to grow your book of business beyond your accounts through prospecting to earn uncapped commissions. The position requires the ability to prioritize work in a fast past environment of competing tasks, possess discipline in following a schedule, employ strong communication skills (written and verbal), perform accurate administrative work, manage projects from start to finish, and exhibit the competitive nature to thrive / have fun in a sales driven culture.
  • As a Facility Solutions Managers (FSM) you will be responsible for ensuring client satisfaction within your territory / account assignment through making regular visits to meet with your clients (Weekly, Bi-weekly, or Monthly) and inspecting the quality of work performed.
  • You will manage between 50-60 accounts or $120k-$150k in contract revenue, based upon the size of the accounts you are assigned to, visiting between 6-8 accounts a day.
  • Through regular visits with clients, you will develop strong relationships that ensure monthly retention meets or exceeds company targets and through suggestive selling, you will meet your monthly sales targets.
  • You will be responsible for managing your assistant manager (Night Manager) to ensure problems are addressed, nighttime projects are completed, and scopes of work are followed in all accounts.
  • You will make decisions about hiring and firing crews to perform work for your clients after vetting them.
  • The administrative tasks you will be responsible for include submitting daily inspections of your accounts on the company software, sending clients written proposals, submitting orders for work and supplies you sell to your clients, keeping company records for your accounts, including crew assignments, sending contract exhibits to crews with accurate pay and fee information, maintaining tracking documents of crew assignment changes & billing/pay changes for your accounts, a pipeline of your proposed sales, and a monthly score card that tracks your progress toward the metrics performance is measured by.

Metrics:

  • Revenue Retention: 90% of greater
  • Sell 40%-75% of contract dollars managed each month ($100 in contracts = $40-$75 in extra sales)
  • Start 2 New Crews per month
  • Visit clients 1-4 times per month
  • Maintain 8-10 (out of 10) Client Rating

Base Salary: $50,000

On Track Earnings (with $150k account base): $120,000+

Requirements

  • 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
  • High School diploma required, bachelor’s degree highly desirable.
  • Highly detail oriented and excellent follow-through on commitments.
  • Positive and out-going personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Must have reliable transportation.

Benefits

  • Paid Training
  • Commission
  • Car Allowance
  • Phone Allowance
  • Short & Long Term Disability
  • Dental & Vision options
  • Life Insurance
  • Health Insurance
  • 401k Matching
  • Paid Vacation Accrual
  • Additional Ancillary Benefit Options

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