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Service Center Representative

4 months ago

Menomonie, United States WESTconsin Credit Union Full time
Job DescriptionJob Description

Do you enjoy learning about a company's products and services and sharing that knowledge with others? If so, we may have the perfect opportunity for you to spend your day at WESTconsin Credit Union. As a Service Center Representative, you will be given the opportunity to assist members with a wide range of account questions and member needs via calls and internal communication channels. You will gain extensive knowledge in our products and services through our exceptional training program If you desire an exciting, fast paced position within our call center; we encourage you to apply

Primary Responsibilities

  • Serve credit union membership by providing service and information in a pleasant, professional, and efficient manner via phone in a fast-paced call center environment
  • Accurately complete account maintenance and process account transactions per member request. Research and resolve complex member questions, issues, and concerns with a focus on a one call resolution. Partner with Service Center Team Leads, Supervisors, and other departments as necessary.

  • Maintain knowledge including but not limited to loan servicing, wire transactions, debit/credit card maintenance, online banking, fraud, appointment scheduling, and transactions


  • Provide technical support to members, successfully navigating multiple computer programs when assisting the member on the phone·

  • Educate members on the most efficient way to do their business with the credit union. Use active listening to identify member needs and offer products and services to meet those needs.


  • Accurately verify members and be on the front line of fraud prevention
  • Utilize written communication across a variety of channels such as email, chat, and member relationship management and sales system to assist the member in the moment

Qualifications

  • Associate degree from two year school; or two years related work experience
  • Excellent customer service skills required, prior phone experience desired
  • Proficiency in basic computer, data entry and typing skills is required
  • A positive attitude, professional image, and self-motivation are essential
  • Excellent oral and written communication skills are required
  • This is a Full-time position that includes an every other Saturday morning rotation

Why WESTconsin

  • Health, Dental, and Vision Insurance Plans
  • Student Loan Repayment Program
  • Competitive Pay
  • Impressive 401(k) Contribution and Match Plan
  • Paid Time Off Accrual
  • Paid Holidays - 11 per year

Visit WESTconsin Careers

We are an equal opportunity employer.



Job Posted by ApplicantPro