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Implementation Specialist

4 months ago

Burlington, United States LoadSpring Solutions, Inc. Full time
Job DescriptionJob DescriptionDescription:

LoadSpring is expanding beyond hosting into the world of predictive transformation. At LoadSpring, we bridge innovation and transformation with our LoadSpring Cloud Platform and the integrated data capabilities we provide through LoadSpring INSIGHTS. Our technology solutions provide a secure hosting platform to run the project and capital-intensive industries' most crucial project applications, delivering a reporting and analytical database of clean, accurate, relevant, and structured data.


LoadSpring’s innovative, tenacious, and driven professionals benefit from a unique working environment where our teams blend varying perspectives, experiences, and technologies to solve complex problems. In our value-filled environment, you’ll feel supported with workplace flexibility, commitment to health and wellness, and varied professional growth opportunities. We are excited to invite you to apply for our Implementation Specialist position and see how you can help top companies around the globe unlock the power of their data and position them to make the best strategic business decisions


About the Implementation Specialist position:


We are seeking a highly skilled Implementation Specialist to join our customer-facing Software Implementation team. As an Implementation Specialist, you will be responsible for completing customer service orders including setting up applications, onboarding customer data, collaborating on customer calls, and performing application upgrades. Additionally, you will be responsible for the first level of QA before handing it off to the QA team.


What you'll do as an Implementation Specialist:

Delivery

  • Takes assigned Service Orders, sets up initial meetings with the customers to determine requirements and creates and communicates a delivery schedule for that Service Order
  • Creates installation guidelines for new applications and performs the initial installation
  • Collects customer data and sets it up within the applications. Works with the customer to define the cutover dates and leads the migration process for that customer.
  • Collaborates with internal staff and 3rd party vendors to research and drive to resolution of customer challenges.
  • Helps to create and maintain a culture of continuous improvement within the support and broader organization.

Documentation

  • Create Knowledge-based articles to record and document fixes to common application challenges.
  • Creates and maintains documentation of all steps needed to complete the installation of the applications following all of the currently known best practices. Updates documentation when new best practices are discovered.
  • Demonstrates excellent verbal and written communication skills with customers and internal team.

Professional Development

  • Effectively complete training within the timeframe required by the business.
  • Maintains current knowledge of technological innovations and trends.

Process

  • Follow Change Management processes to implement configuration changes.
  • Follow Problem Management processes to troubleshoot and resolve recurring issues.
Requirements:

What you'll need to be a successful Implementation Specialist:

  • 1-3 years of experience in software implementation.
  • Experience setting up Oracle products (ex: P6, Unifier, & BI Publisher).
  • Project management skills.
  • Problem-solving and critical thinking skills.
  • Excellent communication and collaboration skills.
  • Analytical thinking skills.
  • Good time management.
  • Bachelor's degree preferred.
  • Located in the Pacific Timezone or Mountain Timezone.
  • United States Citizenship or Legal United States Permanent Resident status.

World-Class Benefits

We are proud of our high-energy and all-around fun working environment. Our team loves to come to work, loves to learn, and loves to win. We offer the following perks to keep you happy, healthy, and engaged at work.

  • An entrepreneurial culture where employees are empowered, leadership is open, and your ideas are executed.
  • A spot where executives are your partners who encourage innovation and your growth.
  • An entire company passionate about our cloud, technology, and top-notch customer service.
  • A place where collaboration is highly valuable and all our employees feel like they sit in the office
  • As well as the usual benefits: Health, Dental, Vision, Life, Disability, 401k with a match, and more

EEO

LoadSpring Solutions Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status, verification of such status will be required upon accepting employment.


Disclaimer

Please be aware that fraudulent individuals and organizations may post fake job advertisements using our company's name or logo. We take these matters seriously and are committed to preventing fraudulent activity. To ensure your safety, please always verify the legitimacy of job postings and emails originating solely from the loadspring.com domain, recruiting.paylocity.com domain, or from the email address do-not-reply@mail.paylocity.com. We do not request personal information or payment for job applications, interviews, or employment offers. If you suspect a job posting or email to be fraudulent, please report it to abuse@loadspring.com. Thank you for your vigilance and cooperation.