Onsite Transportation Manager

1 month ago

Sparrows Point, United States Paper Transport LLC Full time
Job DescriptionJob Description

Are you independent and like providing great customer service? The goal of the on-site transportation manager is to provide exceptional communication and operational solutions to the customer. This will be accomplished by managing the freight plan utilizing Freight Science optimization software, achieving delivery expectations, and by meeting the established metrics for asset utilization and driver productivity. You will be accountable for on-time delivery performance, individual driver MPG results, driver engagement to promote driver retention, the invoicing process, and best practices for an overall high-performing team.

Essential functions of the role are:

  • Serve as the customers’ 1st point of contact
  • Build strong relationships with the driver team through engagement and accountability
  • Manage and schedule driver team and maintain full staffing
  • Solicit drivers from other departments when necessary to cover freight
  • Improve performance and production through regularly scheduled driver performance reviews. Coach drivers on performance issues to include trip planning, service exceptions, company policy violations, and communicating effectively.
  • Work with Niagara’s management team to consistently meet customer service expectations
  • Effectively work with Niagara’s and Paper Transport dispatch systems
  • Be decisive and provide solutions to the Customer
  • Monitor/manager trailer pool pars.
  • Understand how the customer measures PTI and develop processes to meet/exceed the customers’ expectations in those areas.
  • Build relationships within the organization of the customer to build freight volume and trust between PTI and the customer.
  • Responsible for managing service issues by researching and coding all service failures in the system to support accurate weekly service reporting.
  • Maintain knowledge of customer contractual agreements relative to trailer pools, accessorial charges, service reporting, etc.
  • Participate on any service conference calls
  • Communicate timely and effectively both through XRS Tablet and over the phone with drivers.
  • Work effectively with safety and maintenance teams to address issues and concerns regarding drivers and equipment.
  • Driver Disciplinary Action – Verbal, Written Warning and Probation; Follow up Discussions.
  • Monitor drivers Hours of Service to ensure they are running within FMCSA regs.

What skills do you need to bring?

  • Leadership or Supervisory experience
  • Proficient in Microsoft products – Outlook, Excel, Word
  • Ability to navigate through multiple computer systems
  • Ability to adapt easily to change
  • Strong Attention to detail
  • Excellent relationship building and written & verbal communication skills
  • Transportation background of at least 1 year

Onsite Location: Niagara Water 7020 Tradepoint Ave, Baltimore, MD 21219

Why PTI? Take a look at PTI’s advantages and apply today:

  • Excellent company culture with family-like work environment. (We wouldn’t be who we are today without our employees)
  • Profit sharing contribution, up to 8% of your salary
  • Health, dental, and vision insurance
  • Employer contributions to your Health Savings Account
  • Short term disability and long term disability
  • 100% company paid life insurance
  • 401k Retirement Savings with company match
  • Profit sharing potential
  • Paid Time Off and company paid holidays
  • Drive Your Wellbeing program (third party nurse partner available at no cost to you for financial, emotional, and physical wellbeing support)
  • Financial Counseling program
  • Employee Assistance Program

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