Current jobs related to Customer Success Manager - Santa Monica - Kixie

  • Customer Success Manager

    2 weeks ago

    Santa Monica, California, United States Amazon Full time

    About the RoleThe Amazon Vendor Services organization is seeking a seasoned professional to lead a team of Customer Success Managers responsible for driving growth and development of top-performing Sellers in the Amazon Store.Key ResponsibilitiesCreate and execute business strategies to achieve growth and positive experience for Sellers.Develop and implement...

  • Customer Success Manager

    2 weeks ago

    Santa Monica, California, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Amazon. As a key member of our organization, you will be responsible for driving business growth and customer satisfaction through strategic account management and vendor partnership development.Key ResponsibilitiesAct as the primary point of contact for vendor issues,...

  • Customer Success Manager

    2 weeks ago

    Santa Monica, California, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Amazon. As a key member of our organization, you will be responsible for driving business growth and customer satisfaction through strategic partnerships with our top vendor partners.Key ResponsibilitiesAct as the primary point of contact for vendor issues, questions,...

  • Business Development Manager, Customer Success

    2 weeks ago

    Santa Monica, California, United States Amazon Inc Full time

    The Amazon Vendor Services organization is seeking a Business Development Manager, Customer Success to lead a team of Customer Success Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store. The ideal candidate will have a proven track record of driving business growth and developing strategic...

  • Customer Success Specialist

    2 weeks ago

    Santa Monica, United States Kixie Web, inc. Full time

    Who We're Looking For: We are looking to add a hardworking Customer Support Specialist (CSS) with a consistently positive attitude to our support team, who can be relied upon to handle Level 1 customer support for our customers. Our support team primarily lives out of Intercom and Zendesk, where we solve Level 1 chats and tickets and promptly escalate more...

  • Customer Success Specialist

    3 months ago

    Santa Monica, United States Kixie Web, inc. Full time

    Who We're Looking For: We are looking to add a hardworking CSS with a consistently positive attitude to our support team, who can be relied upon to handle Level 1 customer support for our customers. Our support team primarily lives out of Intercom and Zendesk, where we solve Level 1 chats and tickets and promptly escalate more complex inquiries to our Level...

  • Customer Success Specialist

    4 months ago

    Santa Monica, United States Kixie Full time

    Job DescriptionJob DescriptionWho We're Looking For:We are looking to add a hardworking CSS with a consistently positive attitude to our support team, who can be relied upon to handle Level 1 customer support for our customers. Our support team primarily lives out of Intercom and Zendesk, where we solve Level 1 chats and tickets and promptly escalate...

  • Customer Success Specialist

    2 months ago

    Santa Monica, United States Kixie Full time

    Who We're Looking For: We are looking to add a hardworking CSS with a consistently positive attitude to our support team, who can be relied upon to handle Level 1 customer support for our customers. Our support team primarily lives out of Intercom and Zendesk, where we solve Level 1 chats and tickets and promptly escalate more complex inquiries to our Level...

  • Senior Customer Success Manager, Vendor Services

    3 weeks ago

    Santa Monica, California, United States Amazon Full time

    About the RoleThe Amazon Vendor Services organization is seeking a Senior Customer Success Manager to drive business growth for top Sellers on the Amazon Store. As a Senior Customer Success Manager, you will be responsible for delivering an optimal level of service through strategic insights and high operational standards.Key ResponsibilitiesBusiness...

  • Customer Success Associate

    3 weeks ago

    Santa Monica, United States Lightspark Full time

    Lightspark is the easiest, most reliable, enterprise-grade gateway to the Lightning Network, enabling money to move just like bits and bytes do on the Internet. Lightspark services aim to be the fastest, lowest cost, easiest and most reliable way to send and receive payments globally using Lightning. We want to deliver open payments for the Internet at scale...

  • Strategic Customer Success Manager, Vendor Services

    1 week ago

    Santa Monica, California, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our Amazon Vendor Services team. As a key member of our Consumables Category team, you will be responsible for driving business growth for our Vendors, ensuring their satisfaction, and delivering an optimal level of service through strategic insights and high operational...

  • Customer Success Team Leader

    4 weeks ago

    Santa Monica, California, United States ReCharge Payments Full time

    OverviewWe are seeking a dedicated Manager for our Tier 2 Accounts. This role involves nurturing and leading a team of Customer Success Managers (CSMs) while overseeing a diverse portfolio of over 200 merchants.This position is vital to our organization's success, serving as the collective voice of our Tier 2 merchant base.We are in search of an individual...

  • Customer Success Advocate

    3 weeks ago

    Santa Monica, California, United States Kixie Full time

    Exciting Opportunity at KixieWe are seeking enthusiastic individuals to fill a key role in our organization, a cutting-edge tech startup. If you have a passion for customer success and want to work in a dynamic office environment, this could be the perfect fit for you.Key Responsibilities:Build strong, long-lasting relationships with our valued...

  • Customer Success Representative

    3 weeks ago

    Santa Monica, California, United States Kixie Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled and patient Technical Support Specialist to join our team at Kixie. As a Technical Support Specialist, you will be the first point of contact for our customers, providing exceptional support and resolving technical issues in a timely and professional manner.Key ResponsibilitiesProvide top-notch...

  • Customer Success Technical Specialist

    4 weeks ago

    Santa Monica, California, United States Kixie Full time

    Position OverviewWho We Seek:We are in search of a Customer Success Technical Specialist to join our dynamic support team. This individual will be essential in addressing the more intricate technical inquiries that arise within our support operations.If you possess a solid understanding of webhooks, APIs, firewalls, networks, error handling, and bug...

  • Client Engagement Success Manager

    4 weeks ago

    Santa Monica, California, United States 145857 Full time

    Job OverviewWhip Media is at the forefront of transforming the $275 billion entertainment sector by revolutionizing the global content licensing framework. Our industry-leading enterprise software platform seamlessly integrates data, processes, and teams throughout the digital distribution lifecycle. Supported by a highly skilled and diverse team with...

  • Customer Success Manager, Home

    2 weeks ago

    Santa Monica, California, United States myGwork - LGBTQ+ professionals & allies Full time

    About the RoleThis is a unique opportunity to join myGwork - LGBTQ+ professionals & allies as a Customer Success Manager, Home. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesAct as the primary point of contact for vendor issues, questions, requests,...

  • Customer Success Manager

    5 days ago

    Santa Clara, California, United States Anatomage Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Anatomage. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our end-users and promoting a culture of customer satisfaction throughout the organization.Key ResponsibilitiesSupervise the daily operations of...

  • Customer Success Manager

    2 days ago

    Santa Clara, California, United States Anatomage Full time

    About the RoleWe are seeking an experienced Customer Success Manager to provide exceptional customer service to our Anatomage end-users and promote this idea throughout the organization. The goal is to maintain an efficient and profitable customer support department, increase customer satisfaction, loyalty, and retention, and meet their expectations.Key...

  • Senior Customer Success Manager, Home

    4 hours ago

    Santa Monica, United States Amazon.com Inc Full time

    Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA or Santa Monica, CA dependent on business need. Do you enjoy having ownership to create daily and long-term strategi Manager, Continuous Improvement, Customer Experience, Senior, Home, Vendor, Technology

Customer Success Manager

4 months ago

Santa Monica, United States Kixie Full time
Job DescriptionJob Description

This position is not remote. We are looking for local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day.

This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in a client-facing role is preferred.

Key Requirement:

If you do join the team, the work ethic you display would need to inspire my entire team, otherwise I will need to move on quickly. If this fills you with confidence and you want to shout "That's me", then I can't wait to meet you

What is Kixie?

Kixie (www.kixie.com) is a venture backed start-up in Santa Monica funded by a top LA Venture Capital Firm (Mucker Capital). Kixie is a cloud-based phone and texting solution that helps sales teams connect with their leads - and support teams stay on top of their customers. We integrate richly and easily with any CRM, and leverage key moments of the customer journey to prompt sales reps to take action right away - and at exactly the right time. We boast the finest team of solutions engineers and customer success reps in the SaaS industry, and make our home in sunny Santa Monica near the beach.

Responsibilities:

  • Create and maintain relationships with our largest customers to better understand and achieve their needs
  • Work cross-functionally within the company to communicate with all stakeholders in customers' success
  • Drive adoption and expansion of Kixie products by highlighting feature opportunities, educate customer on Kixie best practices, and create relevant strategies to customers
  • Communicate with customers of all technical levels via phone, email, and chat
  • Help design automated learning and development resources for new clients
  • Be the first line of contact for customer questions and issues, work with the appropriate internal teams (e.g. engineering, product management, customer success) to solve problems and manage them through to resolution
  • Conduct regular screen-shares, workshops, and customer training sessions to help our customers reach their business goals and advance their careers.

Requirements

  • Commendable work ethic
  • You are ridiculously patient
  • You are good at using, understanding, and efficiently working with computers, smart phones, and other tech, even if you're not a computer science major
  • You work hard and learn well
  • You are great at dealing with people and are comfortable via phone, email, and chat
  • You love solving new problems
  • You’re familiar with customer management tools like HubSpot, Pipedrive, Salesforce and Zoho, or you’re a quick study who is eager to develop fluency with tools like these
  • You love learning new things and get bored having downtime at work
  • You work with customers and create delightful interactions at all stages of the customer lifecycle
  • You are familiar with technology and enjoy learning and building processes
  • Ideally but not necessarily - you are a graduate of a 4 year university and still somehow retained the ability to think critically

Benefits

  • 65k - 90k per year
  • Legit Coffee (Nespresso)
  • Fun, hardworking atmosphere
  • Learn everything there is to know about tech startups and develop CS skills
  • Office Near Santa Monica Beach