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Teller

4 months ago

Wichita Falls, United States Union Square Credit Union Full time
Job DescriptionJob DescriptionDescription:

Interested in joining the Union Square team?

Recently certified as a Great Place to Work®, Union Square offers competitive salaries and robust benefits, including credit union-paid medical & dental insurance, telemedicine, life & disability insurance, long-term care, voluntary vision insurance, and paid time off. We also provide several employee discounts, an employer-sponsored 529 plan, and a generous 401(k) retirement plan.

We believe in the advancement of our employees and offer several promotional opportunities throughout the year. Union Square provides a work culture that is progressive, empowering, fun, and team-oriented.


Responsibilities:

Provides prompt, efficient, and courteous service to members while processing transactions and answering questions. Completes transactions and related documentation for deposits, withdrawals, loan payments, gift cards, and transfer funds. Responsible for presenting the credit union in a professional and positive image to new or prospective members, employees, and the local community.

Requirements:

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

  • Greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions.
  • Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records.
  • Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.
  • Maintain up-to-date comprehensive knowledge of all credit union products and services that are handled or promoted by tellers. Maintain up-to-date and comprehensive knowledge of all related policies and procedures, rules, and regulations for the teller area, including robbery procedures.
  • Balance cash drawer at the end of the shift and compare totaled amounts to a computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary.
  • Count, check, and package coins and currency. Check night depository bags and record proper information according to credit union procedures.
  • Perform routine member transactions accurately, including deposits, withdrawals, cash advances, loan and credit card payments, transfers, cashier’s checks, gift cards, and check cashing. Answer Active Teller calls and performs all routine transactions as the Live Teller for the ITMs. Provide members with proper receipts for deposits and payments.
  • Provide members with account status, including current balances, loan payoffs, hold status, and transaction history.
  • Assist members with statement problems and share draft reconciliation.

Required Knowledge and Abilities:

Previous experience with customer/member service is preferred. Previous cashier or teller experience is required. Must be able to operate windows-based computer programs. Must be flexible to adapt to the changing of locations and hours, applying skills to demanding time restrictions, and willingness to work well with others in limited spaces.


Training and Experience:

High school diploma or equivalent.


Union Square Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.