Department Manager

4 months ago

New York, United States Etro Fashion USA Full time
Job DescriptionJob DescriptionDescription:

Job Title – Department Manager

Division - RETAIL

Location - SoHo, New York City

Report to - SoHo Store Manager

Responsibility Level - Manager

Travel Required - 0%

Organizational Responsibilities - Average - Medium - High

People Management - Yes

Activities Managed - Sales

Responsibilities for Costs and Results - In-directly



SCOPE

To be a Brand Ambassador to ETRO while upholding all qualitative and quantitative objectives. The Department Manager is responsible for motivating the team in achieving sales results, ensuring an excellent client experience, being present on the sales floor, and leading by example with personal sales, client engagement and results. Support the Store Manager with the management of the Department assigned.

Requirements:

Responsibility· Achieve individual sales goals and objectives set by the Store Manager· Lead by example, role model the client journey and uphold the client experience at all times· Manage the customer flow to ensure the best possible service and that no client is left unattended· Drive partnership on the selling floor between sales associates, stock associates and operations team· Partner with the SM to host training initiatives within the store. Use morning huddles and weekly meetings to constantly reinforce key elements of the ETRO Experience through role-play, providing tips and discussing opportunities of individual associates.· Partner with the Store Manager to drive overall goal expectations throughout store· Resolve client issues as they arise· Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level· Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations· Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures· Oversee the full organization of company assets per back of house and front of house guidelines Work on additional projects as directed by management.


Organizational interfaces· Retail, CRM, Buying, Operations


Education / Experience

  • Undergraduate Degree or equivalent experience
  • 3+ years' experience in the luxury sector and knowledge of industry-specific dynamics

Specific Skills

  • 5 years Luxury Retail or equivalent
  • Managerial experience
  • Excellent Client Service Approach
  • Excellent communication skills
  • Problem Solving, organized and detail oriented.
  • Team player with the ability to lead an influence peers.
  • Confident, enthusiastic, and positive
  • Market and product knowledge/ passion

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact HRUSA@Etro.com

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