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Bilingual Customer Service Representative

4 months ago

Vero Beach, United States GEICO of Vero Beach Full time
Job DescriptionJob Description

We're looking for a hardworking, reliable, and dedicated bilingual Customer Service Representative to join the GEICO Local Office in Vero Beach, FL. As a Customer Service Representative, you will take ownership for each customer interaction and provide administrative support for the sales team.

At GEICO Local Office, it's not just a job, it's growth and opportunity. There's one thing our associates all have in common: they found a career they never expected. With coaching and mentoring, you will find your position as a Customer Service Representative can become a career in the most unexpected and rewarding ways.


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities


Responsibilities
  • Process customer policy change requests.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Answer incoming phone calls on the first ring.
  • Schedule appointments for sales staff to meet prospective customers.
  • Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
  • Assist with outbound calls.
  • Perform additional administrative tasks.

Requirements
  • Bilingual (English/Spanish) required
  • Possess an upbeat, positive and enthusiastic attitude.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Great Customer Service Skills.
  • Driven and goal-oriented individual.
  • Ability to tactfully handle stressful and difficult situations.
  • Excellent Communication/interpersonal skills.