Shore Hotel

3 months ago

Santa Monica, United States Sand & Sea Full time
Job DescriptionJob Description

Starting pay is $21.50 per hour

$22.00 per hour upon successful completion of 90-day training period.

Full-time employment benefits include:

  • Paid Time-Off (PTO)
  • Holiday Pay
  • Medical, Dental, and Vision coverage options
  • Life Insurance (employer sponsored)

We also provide all employees with:

  • Sick-Pay (up to 72 hours per calendar year)
  • 401k plan option with employer match up to 5% of total eligible income
  • On-site parking
  • Public transportation cost reimbursement
  • Alternative modes of transportation pay for walking, biking, or carpooling to work



JOB DESCRIPTION

PROPERTY:

Shore Hotel

TITLE:

Guest Service Agent

DEPARTMENT:

Guest Services

STATUS:

Non-Exempt, Full Time, Part-Time, Regular

SUPERVISED BY:

Front Office Manager, Assistant Front Office Manager, Guest Services Supervisor

SUPERVISES:

This position will not supervise anyone.

A Guest Service Agent is responsible for greeting visitors of the hotel, checking guest in & out of the hotel, and ensuring that the guests’ stay is personable and enjoyable as part of the hotel’s continued efforts to deliver outstanding guest service and financial profitability.

ESSENTIAL DUTIES:

  • Greet guests and perform check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, ensuring guest knows location of room and/or has a bell person accompany him/her.
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change.
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
  • Field guest complaints and assist in a resolution for complete guest satisfaction.

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