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Office Representative

4 months ago

Moraga, United States Mark Hoogs - State Farm Agent Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Bonus based on performance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Come Join Our Team


Successful and established State Farm agency, looking to add a career-oriented professional to our close-knit team as we continue to grow

You will play a critical role in delivering the remarkable experience that our customers rave about (check out our online reviews) through a hybrid role involving customer service, product education/sales and business management/executive support. We have fun at work because we like each other and we love what we do we help our customers manage the risk of everyday life, recover from the unexpected and realize their dreams. Our work is very important and can have a profound impact on peoples lives, so we take great pride in doing it to the best of our ability and being the best advocates for our customers that we can be.

If youre someone who also takes great pride in bringing your best, doing meaningful work that helps others, and who thrives in a fast-paced and stimulating professional environment, this could be a great role for you

Key Responsibilities
  • Provide attentive, warm and professional service to existing and prospective customers, primarily over the phone and email, and sometimes in person (e.g. answer policy or payment questions, educate people about policy features and benefits, process policy changes, develop rapport and gather information from prospective customers, etc.)
  • Liaise with Underwriters, Service Team and Claims Department to answer questions, resolve various policy or claim issues, and to advocate on behalf of our customers
  • Meet with customers over the phone and in person to review their insurance coverages, help them identify gaps, and educate them on products which may benefit them and fill the gaps
  • Opportunity to grow and expand the role in various directions (e.g. sales growth and leadership, office management, executive support, etc.), based on your interests, strengths and career aspirations


Key Qualifications


  • Highly ethical, honest and reliable; positive can-do attitude and excitement to learn, contribute and grow as part of a successful team
  • Strong verbal and written communication skills; proactive communication style
  • Self-motivated, productive and organized; high level of self-accountability and drive
  • Strong attention to detail and accuracy
  • Computer proficient familiar and fluid with Windows-based computer systems; able to quickly learn and adapt to new systems and processes
  • Insurance experience and licensing is preferred, but we will consider training and assisting with licensing for the right candidate
  • Need to live within a reasonably commutable distance of our office in Moraga (this is a full-time, in-office role and reliability is important)


Compensation & Benefits:


  • Base compensation: $25-$30/hour, depending on professional or insurance experience and licensing
  • Additional opportunities to earn bonuses based on individual and team goals and promotions
  • As this is a growth role; compensation is regularly reviewed and there is plenty of up-side over time with experience, positive attitude and contribution to the business
  • 401k Plan 100% company matching, up to 6% of compensation
  • 24 paid days off per year (12 paid vacation/sick/personal days + 12 paid holidays)
  • 50% employer paid group health insurance plan
  • 100% employer paid eligibility-based life insurance plan
  • 100% employer paid licensing, as well as ongoing training and career growth opportunities