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Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered in River North Chicago, Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster Dental Care, we pursue excellence through continuing education, personal and team growth, and mastering leading-edge technology
Position: Patient Services Representative (PSR)
ORG Type: Administrative
Reports to: Practice Manager
FLSA Status: Non-Exempt
Date:May 2023
Core Competencies
- Exceptional personal and professional customer service
- Effective communication and interpersonal skills
- Accurate attention to detail and organization
Roles and Responsibilities
The PSR will consistently demonstrate exemplary customer service when assisting patients and guests personally and professionally. Responsible for welcoming patients, performing service driven check-in/check-out procedures maintaining highest attention to patient privacy. The PSR will make sure that the health care setting they are working in is in accordance with regulatory standards and practices
Duties include, but are not limited to:
- Greet patients and guests upon arrival
- Answers phone calls and emails and deliver messages as needed
- Confirms and updates patient identification, demographic and insurance information
- Obtains patient consents/referrals/authorizations
- Schedules appointments as necessary and maintains an optimal scheduleby managing cancellations, changes or delays to appointment status
- Verify insurance coverage and collect payments
- Make financial arrangements and collect co-payments
- Keeps waiting area clean and comfortable
- Maintains an organized and clutter free work area
- Present treatment plan options
- Track case acceptance and coordinate follow ups
- Run reports and track other key performance indicators
- Other duties as assigned
Required Qualifications and Skills
- H.S. Diploma or Equivalent
- Exceptional customer service skills and phone etiquette, including the ability to use independent thinking, sound judgment and creativity when resolving patient issues
- Strong computer skills
- Highly organized with excellent communication skills (both written and oral)
- Willing to serve the Practice with a flexible schedule
Preferred Qualifications and Skills
- Associate's degree
- Previous experience in a dental/healthcare setting
- Working knowledge of medical terminology
Physical Demands
Ability to sit, stand or walk for extended periods
Ability to wear a facemask for long durations
Work Environment
Work will be completed at a dental practice
