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Dispatcher

4 months ago

Phoenix, United States Arizona Humane Society Full time
Job DescriptionJob Description

Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our community, we offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence. (Video)


Dispatcher


SUPPORTING YOUR GROWTH

Investing in our staff is important to us We want you to learn new skills and grow into the role. We offer ongoing coaching, support and new learning opportunities. We are a large, non-profit organization with growth opportunities across many departments.


PAWS UP FOR GREAT BENEFITS

  • Competitive pay including Holiday pay, paid time off, and bereavement pay
  • Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program
  • Affordable Medical plans for employee and family
  • Medical, Vision, Free Employee Dental
  • Health Savings Account and telemedicine options
  • 401(k) retirement plan with company vesting
  • Employer paid short term disability, long term disability and life insurance with buy up coverage available
  • Employee Assistance Program, providing free services every quarter such as confidential counseling and financial services

Position Overview

Quickly and efficiently respond to incoming telephone calls in a compassionate, empathetic and professional manner in order to provide a consistent, positive and excellent experience every time. Dispatch animal ambulance, rescue, and investigation calls. Assign calls to officers while monitoring their location and safety. Answer inquiries and provide information to callers, refer callers to appropriate alternative agencies. All Field positions are designated as safety sensitive; misdemeanor and felony charges and/ or convictions may disqualify you from the position.


Essential Functions

  • Receive and log ambulance, rescue, and investigation calls from the public and other agencies. Record and input into the computer system.
  • Provide outstanding customer service to both external and internal customers, maintaining a positive and professional attitude despite high stress and emotional calls.
  • Dispatch ambulance and investigation calls to officers. Monitor their location and safety while on scene.
  • Acknowledge and respond to all two-way radio transmissions.
  • Maintain computer and hard copy logs of all calls dispatched to ambulance drivers and investigators, including the date, the time and the driver responding.
  • Assure radio and telephone equipment is in good working order and immediately report any malfunctioning equipment.
  • Answer all incoming calls promptly; refer direct calls not pertaining to Field Operations to the appropriate AHS department or alternative agency.
  • Facilitate the return of seized animals to their owners when appropriate.
  • Other duties as assigned.



Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


QUALIFICATIONS


Education / Certifications / Licenses:

  • High school diploma/GED

Experience:

  • Must possess excellent public relations and customer service skills.
  • Must have a thorough knowledge and understanding of the various departments of AHS as well as services provided by outside agencies in order to properly refer incoming calls that cannot be dealt with in the Field Operations department.
  • Knowledge of map reading and directions.
  • Dispatch or call center experience preferred.

Knowledge / Skills / Abilities:

Language - Able to speak, read and write English; Spanish verbal skills preferred.

Mathematical - Basic

Technical - Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Explorer; able to learn other software programs as necessary.


Other:

  • Regular attendance. Access to reliable transportation.
  • With the exception of minor traffic and petty offenses; misdemeanor and felony charges and/ or convictions may disqualify you from the position.

Work Environment / Physical Demands:

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal noises, odors and dander. Most time will be spent in a typical air-conditioned and heated office environment.


Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program. Pre-employment background check and drug screening are required.



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