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Onsite Technician

4 months ago

Charter Township of Clinton, United States GRIT Technologies Full time
Job DescriptionJob DescriptionSalary:

General Summary:

The Onsite Technician is responsible for handling support of service requests professionally and on time at client locations. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. Onsite Technicians typically have least one year of experience, but more is preferred. This person is a good communicator and should be prompt, have a good driving record, and know the importance of communicating ETAs to clients. This person must also be flexible, understanding, and be a team player. Most importantly, this person should be eager to learn while following prescribed procedures.

 

Position Responsibilities:

  • Dispatch to client locations to deploy hardware or resolve technology-related issues
  • Provide onsite support. Some higher-level onsite support may be needed with assistance from technicians from our office
  • Log, document, and track incidents through ConnectWise Manage
  • Track and record time worked throughout the day within ConnectWise Manage accounting for at least 8 hours daily
  • Monitor and hit weekly KPIs
  • Willing to occasionally be on call and/or work overtime, holidays, and weekends
  • Provide detailed explanations to end users after completion of work and ensure they are satisfied
  • Provide phone support when not going onsite for support
  • Provide assistance to the Support and Professional Service teams as assigned
  • Ability to pay close attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Audit documentation & toolsets as outlined by Service Desk Manager
    • Spam Filter True-up
    • Office 365 True-up
    • ConnectWise Manage Contacts True-up
    • ITGlue review/update

 

Knowledge, Skills, and Abilities:

  • Experience required with Windows desktop operating systems. Mac OS is not required but recommended
  • Understanding of TCP/IP and troubleshooting Internet connectivity
  • Experience with Terminal Services
  • Understanding of relationship between switches, patch panels and connecting nodes to a network
  • Working knowledge of wireless technologies
  • Understanding of printers and how to troubleshoot various issues related to printing
  • Understanding of other hardware/devices and how to troubleshoot various issues related to hardware

 

Credentials and Experience:                        

  • Demonstrated customer service skills
  • Good driving record
  • Eager to learn
  • Takes direction from Engineers/Technicians
  • Good time management
  • Organized and capable of multitasking
  • CompTIA A+, Network+, Microsoft MTA not required but recommended