Bell/Valet Manager

2 months ago

Phoenix, United States The Global Ambassador Hotel Full time
Job DescriptionJob Description

Why The Global Ambassador? 

  • Competitive Pay  

  • Medical, Dental and Vision Coverage 

  • Paid time Off 

  • Entrepreneurial Spirit 

  • Limitless Growth  

 

Who We Are: 

Hospitality refined for a global mindset. 

The Global Ambassador is a new 141-room luxury hotel featuring five unique dining experiences, an exclusive members club, and a bespoke fitness and wellness center. With relaxed and upscale dining options, guests, locals, and members will enjoy unrivaled service and culinary experiences. Join our team in redefining luxury hospitality in a timeless destination. 

 

What You’ll Do: 

  • 3+ years of high-volume luxury hotel Bell/Valet experience.  

  • Supervise and manage the guest services team-valet attendants which is responsible for the arrival experience (valet and bell services).  

  • Lead the training initiatives for Forbes standards, ensuring all team members comply with and adhere to our established service standards. 

  • Train and mentor new team members on hotel policies, procedures, and exceptional customer service standards. 

  • Coordinate with other hotel departments, such as front desk and housekeeping to ensure seamless guest experiences. 

  • Oversee all aspects of valet payment processing, including cash and credit card transactions. Recommend best practices to secure payments efficiently in a fast-paced environment and ensure proper reconciliation processes are in place to minimize hotel liability and prevent theft. 

  • Administer and facilitate the distribution of tips, ensuring a fair and transparent process for all team members. 

  • Oversee luggage handling, ensuring the safe and efficient transportation of guests' belongings to and from their rooms. 

  • Manage valet parking operations, ensure timely and efficient service for guests, and coordinate with local parking facilities as needed. 

  • Assist guests with transportation arrangements, such as organizing taxis, shuttle services, or providing directions and local travel information. 

  • Ensure bell and valet services staff are knowledgeable about hotel facilities, programming, and local area to provide accurate information and recommendations to guests. 

  • Monitor and maintain cleanliness and orderliness in the hotel lobby, entrance, parking areas, and other common spaces. 

  • Implement and enforce safety and security procedures to protect guests, staff, and hotel property, including vehicle safety and proper key management. 

  • Regularly inspect bell and valet service equipment, such as luggage carts and valet key boxes, to coordinate maintenance or repairs as needed. 

  • Assist with special requests, such as coordinating the delivery of packages, flowers, or other items to guests' rooms. 

  • Monitor and manage the bell and valet services budget, including staffing expenses, equipment maintenance, and supplies. 

  • Continuously evaluate and improve bell and valet service operations, identifying areas for enhanced efficiency or guest satisfaction. 

  • Exceptional communication skills with a keen eye for detail 

 

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required. 

We use eVerify to confirm U.S. Employment eligibility.

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