Computer User Support Specialist
4 months ago
Hyperion Biotechnology, Inc. has been providing services to federal government customers for over 20 years. Our customers receive comprehensive services to meet the specified requirements of their projects. With strong leadership and corporate infrastructure, Hyperion offers support and solutions to ensure the successful execution of our customers' programs.
Title: Computer User Support Specialist, Army Accession Information Environment
Location: Fort Knox, KY
Job Summary
Hyperion Biotechnology is seeking candidates for Computer User Support Specialists to support the US Army's Training and Doctrine Command (TRADOC) Accession Information Environment Support Services (AIESS) program. Work involves providing immediate help desk support to users.
Responsibilities/Tasks
- Responds to end-user phone, email, or chat requests for support to resolve basic computer, applications, system, device, access, or performance issues.
- Utilizes product information or solution database to research, troubleshoot, and deliver solutions.
- Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
- Documents incidents using help desk systems or tools.
- Escalates problems to appropriate levels or teams to achieve issue resolution.
Minimum Requirements
- Minimum of an Associate's degree or equivalent in engineering, computer science, information systems or related field
- Experience in Army Accession Information Environment desired
- Experience with Salesforce preferred
- Available for off-hour and weekend shifts as needed
- Must be a U.S. citizen
- Must be able to pass a government background check.
Hyperion is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law. You may self-identify on a voluntary basis.
No question on this application is intended to secure information to be used for such discrimination. The company is required by federal regulations to report information as requested on the form. Your contribution of this information is completely voluntary and in no way affects the decision regarding your employment opportunity. The information you provide is strictly confidential.
Job Posted by ApplicantPro
-
Computer User Support Specialist
4 months ago
Fort Lee, United States The One 23 Group Full timeJob DescriptionJob DescriptionDescription:At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by...
-
User Support Technician
3 weeks ago
Fort Rucker, Alabama, United States Link Solutions, Inc. Full timeIT Support Specialist Job OverviewLink Solutions, Inc. is in search of a IT Support Specialist to enhance their team. This organization is dedicated to providing dependable and efficient Information Technology services to governmental clients, emphasizing essential mission requirements. They prioritize innovation and excellence, with a firm dedication to...
-
End User Support Specialist
3 weeks ago
Fort Worth, Texas, United States GuideIT Full timeJob DescriptionABOUT GUIDEITGuideIT is a technology services organization based in the United States, dedicated to delivering value to our clients through effective technology alignment and optimization.ABOUT THE ROLEThis position focuses on technology support and requires collaboration, effective communication, and a commitment to assisting end users...
-
Computer Systems Support Specialist
3 days ago
Fort Rucker, Alabama, United States Athena Technology Group Inc Full timeJob Summary: We are seeking a highly skilled Computer User Support Specialist to join our team at Athena Technology Group, Inc. As a key member of our IT support team, you will be responsible for providing technical assistance to our customers, resolving IT issues, and ensuring the smooth operation of our computer systems.Key Responsibilities: * Provide...
-
Infrastructure Support Specialist
3 weeks ago
Fort Myers, Florida, United States Entech Computer Full timeJob Type: Full-time Status: Exempt Why Entech? Entech is a dynamic Managed IT Support Services organization seeking skilled professionals to enhance our team. With a legacy of 25 years dedicated to empowering individuals, Entech fosters a culture centered on integrity, teamwork, and the cultivation of strong relationships with our employees, clients, and...
-
User Support Technician
3 weeks ago
Fort Lauderdale, United States Akerman Full timeAkerman LLP, a top 100 U.S. law firm serving clients across the Americas, is seeking a User Support Technician for its National Information Technology Department. This position will provide front-line remote support and guidance to end-users on the firm's computer and telephone systems. Responsibilities include: Troubleshoot and resolve technical issues...
-
Fort Polk, United States Oneida Technical Solutions Full timeJob DescriptionJob DescriptionOneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher...
-
End User Computing Service Delivery Manager
2 weeks ago
Fort Worth, United States Ehub Global Inc Full timePosition Name:: End User Computing Service Delivery ManagerLocation :: Fort worth, TX (Onsite)Job Type:: Fulltime The End User Computing Service Delivery Manager is responsible for the overall delivery of end-user computing services, ensuring that technology solutions align with business objectives and meet the needs of employees. This role involves managing...
-
IT Support Specialist
3 weeks ago
Fort Rucker, Alabama, United States Link Solutions, Inc. Full timeIT Support Specialist Job OverviewLink Solutions, Inc. is in search of a IT Support Specialist to enhance their team. The organization is dedicated to providing dependable and efficient Information Technology services to governmental clients, with a strong emphasis on critical mission requirements. They prioritize innovation and excellence, ensuring a high...
-
End User/IT Support Technician
1 month ago
Fort Lauderdale, United States F2Onsite Full time $24 - $28Job DescriptionJob DescriptionOnsite End User/IT Support - Houston, TX Onsite End User Computing Engineer to support project activities and End Users.Onsite Monday-Friday 8am-5pmStart date ASAP - 1 year assignment 5+ years of experience We are looking for a strong resource who has experience working with and supporting the following.Desktops and...
-
Antiterrorism Program Support Specialist
4 weeks ago
Fort Knox, United States Cornerstone Signals & Cyber Technologies LLC Full timeJob DescriptionJob DescriptionPosition Description: Antiterrorism Program Support SpecialistPosition Title: Antiterrorism Program Support SpecialistLocation: LTG Timothy J. Maude Complex, Fort Knox, KY 40122Clearance Required: Secret Clearance (Interim SECRET clearance acceptable at start)Summary:Cornerstone is seeking an Antiterrorism Program Support...
-
IT Support Specialist
5 days ago
Fort Lauderdale, Florida, United States Esquire Law Full timeIT Specialist Job DescriptionWe are seeking a highly motivated and organized IT Specialist to join our dynamic IT Team at Esquire Law Services.Key Responsibilities:Provide comprehensive technological support to our attorneys, legal assistants, and paralegals as they handle a wide variety of personal injury cases.Assist with installation, configuration,...
-
Antiterrorism Program Support Specialist
4 weeks ago
Fort Knox, United States Cornerstone Signals & Cyber Technologies LLC Full timeJob DescriptionJob DescriptionBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offPosition Description: Antiterrorism Program Support SpecialistPosition Title: Antiterrorism Program Support SpecialistLocation: LTG Timothy J. Maude Complex, Fort Knox, KY 40122Clearance Required: Secret Clearance (Interim SECRET clearance acceptable at...
-
Technical Support Specialist
3 weeks ago
Fort Belvoir, United States DCS Corp Full timeDCS Corp is in search of a motivated and detail-oriented Technical Support Specialist to ensure optimal functionality of our systems within a dynamic project environment. In this capacity, you will address network challenges, configure operating systems, utilize remote desktop tools for immediate assistance, and prepare new desktops and laptops for...
-
Technical Support Specialist
3 weeks ago
Fort Belvoir, United States DCS Corp Full timeDCS Corp is looking for a dedicated and proactive Technical Support Specialist to ensure seamless and effective system operations within a dynamic project environment. In this role, you will address network challenges, configure operating systems, utilize remote desktop tools for immediate assistance, and prepare new desktops and laptops for end-users. The...
-
Technical Support Specialist
3 weeks ago
Fort Belvoir, United States DCS Corp Full timeDCS Corp is looking for a dedicated and proactive Technical Support Specialist to ensure the seamless operation of systems within a dynamic project environment. In this role, you will address network challenges, configure operating systems, utilize remote desktop tools for immediate assistance, and set up new workstations for team members. The Technical...
-
Technical Support Specialist
2 weeks ago
Fort Lauderdale, Florida, United States Akerman Full timeAkerman LLP, a leading law firm in the United States, is seeking a skilled Technical Support Specialist to join its National Information Technology Department. This role will provide critical support and guidance to end-users on the firm's computer and telephone systems.Provide front-line remote support and troubleshooting services to firm users in all...
-
OPS User Services Support Associate
5 months ago
Fort Myers, United States Florida Gulf Coast University Part timeJob SummaryOPS User Services Support Associates are part-time employees of User Services which supports a wide variety of technologies at the University.User Services is part of the Information Technology Services Department. Information Technology Services consists of multiple teams who support all faculty, staff and students with desktop computing,...
-
Technical Support Specialist
3 weeks ago
Fort Belvoir, United States DCS Corp Full timeDCS Corp is looking for a dedicated and proactive Technical Support Specialist to ensure seamless and effective system operations within a dynamic project environment. In this position, you will address network challenges, configure operating systems, utilize remote desktop connections for immediate assistance, and set up new desktops and laptops for users....
-
Technical Support Specialist
3 weeks ago
Fort Belvoir, United States DCS Corp Full timeDCS Corp is looking for a dedicated and proactive Technical Support Specialist to ensure seamless and effective system operations within a dynamic project environment. In this position, you will address network challenges, configure operating systems, utilize remote desktop connections for immediate assistance, and set up new desktops and laptops for users....