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IT Support Center Specialist

4 months ago

Metairie, United States RESTECH INFORMATION SERVICES Full time
Job DescriptionJob DescriptionDescription:

Join the Restech Fleet Whether you aspire to be a Starfleet officer or a Jedi Knight, we have the perfect role for you. Restech is on the lookout for a Level 0 Support Desk Technician. This entry-level position is perfect for those with a passion for tech and a love for the sci-fi universe. You'll be the first line of defense, managing the comms, assisting with hardware, and supporting our higher-level engineers on their epic quests.

Responsibilities:

  • Answer incoming calls and assist clients with a smile as bright as the twin suns of Tatooine.
  • Create support tickets and follow through to completion, ensuring no issue is left unresolved in the galaxy.
  • Assist with hardware repairs, whether it's fixing a malfunctioning droid or configuring a new piece of Starfleet equipment.
  • Drop off items onsite, channeling your inner courier droid or Starfleet ensign.
  • Provide assistance to higher-level engineers, learning the ways of the Force or the intricacies of Starfleet engineering.

Hard Skills:

  • Basic knowledge of computer hardware and software – you'll be our go-to for repairing everything from lightsabers to tricorders.
  • Ability to learn quickly and adapt to new technologies, like a young Padawan mastering their first Force skills.
  • Familiarity with ticketing systems and basic troubleshooting – think of it as your training simulator for bigger challenges.
  • Excellent communication skills, capable of understanding and speaking both R2D2's beeps and boops and C3PO's diplomatic nuances.

The Ideal Candidate:

  • You're enthusiastic and eager to learn, like a cadet at Starfleet Academy or a Jedi youngling.
  • You can multitask and handle various issues at once, from helping a user with a frozen screen to coordinating with a higher-level engineer on a network issue.
  • You have a basic understanding of IT and a strong desire to expand your knowledge, whether you're navigating the galaxy of Windows, Mac, or Linux systems.
  • You're reliable and can be trusted to handle sensitive information securely, keeping your mind on the mission at all times.

Join us at Restech, and may the Force be with you as you embark on your tech career. Live long and prosper

Requirements:

Technicians must display the following:

  • Unleash your high energy and be a stellar team player, like Han Solo and Chewbacca piloting the Millennium Falcon.
  • Exude confidence both over the phone and in-person, just like Captain Kirk commands the bridge of the Enterprise.
  • Follow directions diligently while also having the ability to lead when necessary, embodying the wisdom of Yoda and the courage of Captain Picard.
  • Possess a keen eye for detail, a sense of urgency, and a commitment to delivering results faster than a warp-speed journey.
  • Thrive in an independent work environment, handling multiple tasks, prioritizing effectively, and meeting deadlines like a captain managing their crew.
  • Excel in communication, both verbal and written, and possess exceptional problem-solving skills that rival Spock's logical mind.
  • Provide outstanding customer service to our clients, making them feel as cherished as the Force itself.
  • Display a willingness to learn and adapt to new technologies, embracing the ever-evolving world of IT.


Must have:

  • 1-3 years of experience in a help desk environment, because even Jedi Masters once started as Padawans.
  • A valid driver's license with current car insurance, as you may need to travel across star systems to assist our clients.