Service BDC Agent

3 months ago

Houston, United States Fred Haas Companies Full time
Job DescriptionJob Description

BDC Representative – Automotive

Call Center Representative - Service Department - Fred Haas Nissan

We offer great pay and excellent benefits for BDC reps

If you are a natural communicator & great at multi-tasker , our dealership needs you. When you join our dealership family, you’ll be asked to execute BDC customer communications (email, text and telephone) in a manner that aligns with our dealership’s highest standards. We only hire the best. If that’s you, then let’s get the conversation started today

Responsibilities

  • Respond to inbound internet leads by phone, text message, and email
  • Schedules service appointments
  • Conducts telephone transactions courteously and promptly
  • Follows all attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break or departure from work for personal reasons
  • Maintains a professional appearance in accordance with company policy
  • Log ALL customer attempts and comments in and schedule follow up calls.
  • Re-schedule “no show” customer appointments.
  • Makes daily call quota (200 calls per day)
  • Understand profiles and patterns of typical telephone prospects

Skills/Qualifications

  • The ability to manage high call volumes, internet leads and call lists simultaneously
  • Minimum one year of call center experience; dealership experience highly desired
  • Strong problem solving and analytical skills
  • Strong computer and internet skills, including Microsoft Office suite
  • Strong organizational skills and leadership abilities
  • Familiarity with dealership CRM and DMS systems

Requirements

  • Must pass background & Drug screen
  • Basic computer skills
  • Must have valid driver license
  • Must work 40 hours a week

Compensation

Pay starting at $15 plus bonuses & comissions - DOE

Benefits

Benefits include medical, vision and dental insurance, 401K retirement savings plan, Vacation time, holiday and sick leave, company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

About

The biggest difference our customers and guests experience at Fred Haas Companies is a dedicated staff of friendly, well-trained, and experienced employees. Reflecting the diversity of Houston today, the Fred Haas staff includes the best and the brightest of many different cultures, speaking many different languages. The result has been continuous recognition from the automotive industry in every aspect of the business. Fred Haas Companies is continuously recognized by several industry awards as a leader among its peers. Fred Haas Companies has a long-standing tradition of excellence and guest-satisfaction and we are seeking team members who have the highest level of integrity, are self-motivated and have a desire for a long-term career.

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