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Leasing Consultant
4 months ago
Who We Are:
Axis Residential is a forward-thinking, property management organization, part of Inland Group – a vertically integrated real estate developer, contractor, and owner of multifamily housing communities based in Spokane, WA. Collectively, we have set ourselves apart as an industry leader who genuinely cares for the well-being and success of our people while creating an environment of meaningful community for our residents. Our success is a result of our team and culture– we take a relational and entrepreneurial approach to business and our team members are authentic, curious, natural leaders who value the greater team. We love what we do, and we are committed to excellence in our work.
The Position:
We are seeking a people-focused Leasing Consultant for our new, mid-rise affordable community - Polaris at SeaTac. Through relationship selling, the Leasing Consultant will ensure the highest level of occupancy in the community. You will be responsible for building a strong rapport with our prospective and current residents.
- Practice professional and relational leasing techniques by connecting with prospective residents through phone calls, emails, walk-ins, and appointments.
- Listen with intent while gathering information from prospective residents to design an individualized experience for each tour that will best fit their needs.
- Provide meaningful and targeted follow-ups to potential residents.
- Show available apartments to prospective residents and conduct move-in orientations with new residents.
- Conduct welcoming and informative move-in orientations for new residents.
- Maintain a community culture focused on enhancing our residents’ way of life while providing excellent customer service and a supportive home environment.
- Support the community by hosting and participating in resident events and activities.
- Maintain accurate records, including leasing records, rentable items, resident and property activities, etc.
- Complete a thorough application, background check, credit check, and compliance certification; ensure all prospective residents are approved prior to move-in.
- Ensure timely collection of rents and other income due.
- Collaborate with Marketing and Sales to understand current marketing and sales programs while also keeping an active gauge on local competition and market conditions.
- Observe the condition of the grounds, buildings and model apartment homes on a regular basis and report any irregularities or maintenance needs to the Community Director.
- Assist residents with the reporting and recording of maintenance needs.
- Assist Community Director with various tasks as requested.
- Comply with all company policies and procedures.
- Comply with all Fair Housing laws.
Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may be asked to perform additional tasks in order to meet the needs of the organization.
What We Are Seeking:
A relational and influential Leasing Consultant who can build strong rapport and effectively engage with prospective and current residents, while working cohesively with community team members.
- Must be a team player who takes a ‘we’ over ‘me’ approach to building and sustaining relationships with others.
- Must be determined, ambitious, and self-motivated.
- Excellent customer service and interpersonal skills.
- Preferred experience in residential property management, retail, sales, or customer service.
- Familiarity with affordable housing programs (LIHTC, HUD, etc.) is preferred.
- Excellent communication skills; must be proficient in speaking, reading, and writing in English.
- Strong computer skills, including MS Office, Google-Suite, property management software (i.e., Yardi, On-Site), and CRM solutions.
- Willingness to work evenings and weekends as necessary.
- High School diploma or equivalency certificate.
- Valid driver’s license and insured, operable vehicle.
Compensation and Benefits:
- Competitive pay starting at $24-$26/hr (based on experience).
- Bonus incentive.
- Annual performance review with potential merit increase.
- Full benefits package: Medical, Dental, Vision, Disability, AD&D, and Life Insurance.
- 401(k) with Safe Harbor contribution.
- Vacation, Sick, and Holiday Pay.
Physical Requirements:
- Sitting: 3-7 hours/day.
- Walking: 1-3 hours/day.
- Climbing: 0-3 hours/day, stairs.
- Lifting: 10-25 lbs. occasionally.
- Endurance: light to moderate energy.
- Manual Dexterity: frequent fine motor skills.
- Near Vision: minimal near vision.
Environmental and Safety Factors:
- Weather: work is primarily indoors in a temperature-controlled office environment with occasional exposure to outdoor weather conditions, including uneven and slippery surfaces.
- Noise: frequent exposure to typical office environment noise levels including conversational voice levels; infrequent exposure to high-volume office equipment (e.g., shredder).
- Pace of Work: great, multi-tasking/pressure paced environment.
- Driving: exposure to environmental and safety conditions related to operating a motor vehicle, including the possibility of bodily injury related to motor vehicle collisions.
Axis Residential is an Equal Opportunity Employer.
