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In Room Dining Order Taker

4 months ago

Chicago, United States Trump International Hotel and Tower Chicago Full time
Job DescriptionJob Description

Position Overview

The In Room Dining Order Taker is responsible for being knowledgeable about all menu items and for taking accurate guest orders and putting them in the system, while providing a comfortable and genuine experience for the guest with meeting all departmental standards.

Qualifications and Physical/Mental Requirements

  • Must have a basic knowledge of dining room and service procedures and functions.
  • Be able to work in a standing position for long periods of time (up to 5 hours).
  • Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
  • Reading, writing, and oral proficiency in the English language

Specific Position Requirements

  • To have full understanding and knowledge of all food and beverage items on our menus, and serve them accordingly.
  • Answer the In Room Dining Telephone in a friendly and courteous manner to ensure guest satisfaction
  • Answer all guest questions about menu items
  • To perform and adhere to established standards of the preparation, presentation and delivery of high quality service to our guest.
  • To determine and adjust the type of service to be provided, according to the needs of the situation, in order to maximize the degree of guest satisfaction.
  • To up sell menu items and hotel services to the guest.
  • To ensure that the surrounding area is kept clean and organized at all times
  • To monitor operating supplies and reduce spoilage and waste.
  • Read departmental bulletin board on a daily basis in order to remain current on information regarding the day’s business.
  • To be fully conversant with all services and facilities offered by the hotel.
  • Be courteous and display a professional attitude throughout service, no matter how busy we are.
  • To handle guest inquiries in a courteous and efficient manner and report guest complaints or problems to supervisor if no immediate solution can be found and assure follow up with guest.
  • To monitor operating supplies and reduce spoilage and waste.
  • Assist with preparation of guest amenities
  • Assist In Room Dining servers with setting up tables/ trays for delivery

Position Responsibilities

  • To understand and strictly adhere to the rules & regulations established in the Employee Handbook and the hotel’s policy on Fire, Hygiene, Health and Safety.
  • To report for duty punctually wearing the correct uniform at all times.
  • To maintain a high standard of personal appearance and hygiene at all times.
  • To maintain a good rapport and working relationship with staff in the outlet and all other departments.
  • To undertake any reasonable tasks and secondary duties as assigned by management/ supervisor
  • To respond to any changes in the department’s functions as directed by the hotel.
  • Take breaks only as scheduled by management/ supervisor
  • Have all side-work and daily responsibilities done by the end of the shift
  • Checks with management before leaving.
  • To attend and contribute to all Staff meetings, Departmental and Hotel training scheduled and other related activities.
  • Shift schedules will be flexible, working both AM, PM, and Overnight shifts.
  • Work harmoniously and professionally with co-workers and management

License/Certificate

NA

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.