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Hotel Front Desk Agent

4 months ago

Lincoln, United States Hampton Inn Lincoln South Heritage Full time
Job DescriptionJob Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today


AM/PM Shifts

Responsibilities:
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Handle customer complaints as necessary
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Qualifications:
  • Must have graduated high school, received a GED or equivalent
  • Well-versed in taking telephone calls and handling stressful situations
  • Working knowledge of Microsoft Office and reservation management systems
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
About Company

We're just off Highway 2, seven miles from downtown attractions including the University of Nebraska-Lincoln, and boutique businesses like Hurts Donut Co and the Marcus Lincoln Grand Cinema in the historic Haymarket district. Get some time on the green five minutes north at Holmes Park Golf Course.