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Operations Manager
4 months ago
Join a team that cares about both our clients and you
Schneiderman Insurance Agency in GRANADA HILLS, California, is looking for an experienced and committed individual to join our team as our Operations Manager. In this role, you will be responsible for managing a team of professionals and our portfolio of personal and commercial insurance accounts to maintain strong business relationships and ensure client satisfaction. You will play a vital role in managing and growing our agency. If you have excellent operations management skills with a diverse insurance background and are committed to providing clients with the best value and coverage, this is the role for you.
Apply now to join our team and begin a role with excellent career growth and earning potential.
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Responsibilities
- Directly manage Account Management staff within the organization, including communicating expectations, monitoring individual employee performance, coaching and counseling, and taking appropriate corrective actions as needed.
- Achieve agency sales and retention goals by engaging staff and monitoring progress towards achieving goals
- Serve as primary front-line Human Resource manager for staff, ensuring all HR processes, policies, and procedures are followed and administrative requirements met.
- Monitor staff performance to ensure productivity, efficiency, quality, and service standards are met, taking corrective actions as needed.
- Manage staff days off calendars to ensure service continuity.
- Ensure appropriate staffing levels necessary to meet all operational and service goals, and recommend adjustments as needed.
- Participate in new employee selection process, including interviewing and making hiring recommendations.
- Prepare and deliver staff performance evaluations accurately and within required timeframes.
- Proactively recognize positive and negative staff performance trends and provide frequent coaching, consultation, encouragement, and praise.
- Provide initial/new hire and ongoing staff training.
- Encourage ongoing growth and professional development of all operations personnel within branch.
- Develop the next generation of branch operations leadership, including identifying and preparing succession candidates for Operations Supervisor roles.
- Actively promote IOA culture at all times, including initiation of and participation in staff level team building and other activities to continuously improve employee engagement.
- Quickly identify gaps and shortfalls in staff performance and proactively develop, communicate, and implement corrective actions to take.
- Continuously monitors and interprets staff performance data and reports (KPIs), and takes appropriate actions based on conclusions.
- Maintain frequent and transparent communication regarding staff performance and activities with branch operations leadership team.
- Develop, implement, improve, and ensure staff compliance with core work processes, including identifying and adopting best practices.
- Lead implementation and enforcement all company work rules, standards, and policies and procedures among staff.
- Maintain high degree of technical competence and industry/market expertise.
- Ensure management/leadership skills are continuously improved by actively participating in internal/external professional development opportunities.
- Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees.
- Perform other duties as assigned.
Requirements
- 5+ years of industry experience, with deep, wide-ranging industry knowledge
- All required active licensing (Property & Casualty, Life & Health)
- Outstanding verbal/written communication skills
- Technology proficiency
- Exceptional personal character
