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Neighborhood Partnership Program Care Coordinator
4 months ago
Position Salary: $45,000/yr
Position Summary: The Neighborhood Partnership Care Coordinator is responsible for facilitating the Wraparound process, in a timely and responsive manner, for families located throughout Orange County who either self refer or are referred by another local community partner. The Care Coordinator coordinates and schedules Family Team Conferences to promote healthy, stable families with the goal of preventing involvement with the system of care and keeping families intact. The Care Coordinator maintains information regarding the environment of current services to ensure a flexible, responsive, culturally competent service delivery system.
Technical/Functional Expectations:
- Family Team Conferences - Essential Function: Coordinate and facilitate Family Team Conferences in order to achieve consensus among family and other participants in developing an appropriate plan based on the needs of the families and to ensure compliance with BFP procedures, values, and standards.
- Service and Treatment Delivery - Essential Function: Ensure services and treatment are delivered from a strength based framework and customized in order to meet individualized needs of consumers and are culturally competent.
- Utilization Management--Essential Function: Authorization and monitoring of resources, including agency and community, to meet client’s needs.
- Relationship Maintenance--Essential Function: Foster and maintain ongoing relationships with family members, community members, providers, and identified resources in order to call on others to implement client plans.
- Adhere to SOC Values and Principles-Essential Function: This is required in order to embrace and promulgate the values and principles of the System of Care on a consistent basis with each family and interaction.
- Planning/Scheduling/Meeting multiple deadlines: Plan and schedule meetings, conferences, and travel schedules in order to maintain staff schedules.
- Other duties as required: Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes.
Behavioral Competencies:
- Innovation: Able to generate new or different products, processes, or solutions; create unique solutions to problems; express fresh insights or innovations regularly; think outside of existing paradigms.
- Facilitation: Able to use judgment and provide a process to ease group resolution of issues; clarify
points of view and terminology to gain group acceptance; facilitate the actions, decisions, or opinions of
others in a positive direction. - Develop Relationships: Able to relate with others while building credibility and rapport; give personal
support and reassurance; put others at ease; build cooperative relationships. - Customer Service: Able to anticipate and respond to consumer's needs, concerns, or questions in order to
meet or exceed their expectations; help evaluate needs and options; show care and concern to
demonstrate consumer importance and value. - Influence: Able to positively change opinions and actions of others in a desired direction; present
information in a persuasive manner; clarify information in order to gain understanding and buy-in. - Problem Solving: Able to exercise judgment in building realistic solutions to problems; understand the real
issues behind problems; use common sense and take practical action to solve problems. - Sensitivity: Work effectively with and show sensitivity to cultural differences and various socio-economic
backgrounds of others. - Ethics: Adhere to and model principles and values of Agency and System of Care by being strength-based, solution-focused, maintains highest level of integrity and ethical standards and work collaboratively with employees, partners, stakeholders and clients in all interactions.
Business Experience:
- Strong computer/data entry skills: This experience is required in or
