Current jobs related to IT Specialist - Warren - Flame Heating, Cooling, Plumbing & Electrical

IT Specialist

Flame Heating, Cooling, Plumbing & Electrical has been servicing our community since 1949. Our highly trained team of technicians, plumbers, and electricians provide exceptional services throughout the metro Detroit area to keep your home safe and comfortable all year. Whether you need an HVAC repair, plumbing replacement, or general electrical maintenance, we have the right services for you. With more than 135 employees and 95 vehicles on the road, our team is always ready to respond quickly to deliver efficient solutions for lasting results.

We currently have an opening for an IT person to join our team.

Position Summary: To provide technical assistance and support for incoming questions and issues related to computer systems, software, and hardware for Flame.

Why work for Flame Heating, Cooling, Plumbing & Electrical?

• Lucrative pay structure, including commissions.
• Comprehensive Benefits Package
• 401K Matching
• Paid Holidays
• Paid Vacation
• Work-Life Balance
• Great reputation built around a loyal customer base

Benefits: Medical, Dental, Vision, Life insurance, Short- and Long-term Disability plus additional insurance that can be purchased by the employee

Pay: $65k-$70k - Depending on experience

Work Hours: Monday through Friday 7am-3:30pm

REQUIREMENTS:

• 2 years of related industry experience as an IT Support Technician.
• A resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• The ability to deploy, configure, and support operating systems on desktop and mobile devices.
• Clear understanding and appreciation for information security within systems and user devices.
• A strong drive to provide excellent customer service and experience, coupled with an awareness of prioritization of tasks, stakeholders, budget, and time
• The ability to read and understand complex manuals and terminology and then communicate that information to customers using basic terminology.
• Proficiency in working with all types of operating systems.
• Patience when dealing with frustrated users and the ability to deescalate volatile situations.
• Practical experience working with a variety of software applications, including, but limited to Service Titan, Intact, Microsoft Office, RingCentral.
• Practical experience working with a variety of hardware and services.
• The ability to solve complex problems on the fly with creative out-of-the- box thinking.
• Self-development skills with a willingness to keep up to date with fast- changing trends.
• The ability to perform and oversee complex tasks and prioritize multiple tasks based on overall strategic goals.
• The proven ability to work independently and be self-motivated with minimal supervision and assistance.
• The proven ability to be a team player with a collaborative orientation and effectively interact with, and influence, internal and external stakeholders.
• The capability to interface with multiple levels of the organization and to serve as an influence leader and a team player.
• The ability to express complex technical concepts effectively, both verbally and in writing.
• Strong presentation, facilitation, and written/verbal communication skills
• The ability to pass background check, drug testing, and have a clean driving record.

EDUCATION AND EXPERIENCE:

Candidates for IT Support Technician must have a bachelor's degree in business, computer sciences, information technology, or similar areas of study. Candidates with associate degrees in computer technology will also be considered. Professional certifications are a plus.

RESPONSIBILITIES:

• Provide technical assistance and support for incoming questions and issues related to computer systems, software, and hardware.
• Respond either in person, over the phone, via chat, by video conference, or by any technological means available.
• Train computer users on basics as well as new software and hardware deployments.
• Serve as the first point of contact for customers seeking technical assistance in person, over the phone or email.
• Perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Escalate unresolved issues to the Managed Service Provider
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Run reports to analyze common complaints and problems.
• Install or change software to fix issues.
• Follow up with customers to ensure full resolution of issues.
• Pass on any feedback or suggestions by customers to the appropriate internal teams.
• Identify and suggest possible improvements on procedures.
• Perform PC setup/reload/repairs for users.
• Install computer peripherals for users.
• Manage tablets and mobile devices using MDM solutions.
• Assist with employee onboarding and offboarding.
• Basic Office 365 administration
• Basic phone system support and administration
• Keep inventory of all IT equipment, software, and licensed users.