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Customer Service Representative

3 months ago

Bellevue, United States Katie Nguyen Au Kelly State Farm Insurance Agency Full time
Job DescriptionJob Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.


Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Career Growth Opportunities

Retirement Plan

Mon-Fri Schedule


Responsibilities

Process customer policy change requests.

Secure all Trailing Documents from customers.

Handle all incoming claim calls from customers.

Complete Evidence of Insurance requests.

Take premium payments from customers.

Ask each customer for referrals and explain our referral program.

Treat each customer contact as a cross and up-sell opportunity including financial products.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Answer incoming phone calls on the first ring.

Return all phone messages promptly.


Requirements

Professional phone etiquette.

Great Customer Service Skills.

Problem-Solving Capabilities.

Property & Casualty insurance license is required.

Strong communication skills, both oral and written.

Be capable of handling customer rejection.